MACYLINE MUTUKUDZI
Port Dover,HARARE
Summary
Skilled Mortician experienced in body handling and preparation. Works closely with family members to carry out last wishes. Detail-oriented, thorough and caring.
Overview
3
3
years of professional experience
Work History
Mortician and Undertaker
Goldchunks Funeral Services
11.2021 - Current
- Meticulously prepared bodies for viewing or cremation according to family requests.
- Conducted staff training sessions on best practices in customer service when working with bereaved individuals.
- Performed embalming processes while adhering to strict health and safety guidelines.
- Maintained an organized inventory system for all products offered by the funeral home.
- Implemented innovative marketing strategies that increased visibility within the community.
- Developed strong relationships with local hospices, hospitals, and nursing homes to provide timely end-of-life services.
- Provided consistent communication between clients and staff members throughout the planning process for a smooth experience during difficult times.
- Assisted families in creating personalized memorial services that honored the life of the deceased individual.
- Streamlined office procedures for greater efficiency in scheduling appointments and managing client communications.
- Enhanced the reputation of the funeral home through community outreach and involvement in local events.
Education
High School Diploma -
International School of Funeral Business Managemen
Harare 05.2024
Skills
- Compassion and Empathy
- Legal Compliance
- Grief counseling
- Multicultural Sensitivity
- Budgeting and finance
- Mourning customs awareness
- Home and hospital removals
- Pathology understanding
- Funeral service planning
- Restorative art
- Body preparation
- Embalming expertise
Languages
English
Full Professional
Accomplishments
- Reversed the decline of a failing business through exemplary customer service and an extensive renovation of the funeral home.
- Coordinated and conducted over 5 military funerals.
- Revamped offerings in response to customer feedback, resulting in a 70% increase in customer satisfaction ratings.
Reading
Reading of novels and funeral books. Reading about people cultures and religions.
Timeline
Mortician and Undertaker
Goldchunks Funeral Services
11.2021 - Current
High School Diploma -
International School of Funeral Business Managemen
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