Macy Blackbourn
Pizza Hut Restaurants
Peterborough,ON
2
Languages
12
years of professional experience
Experienced team leader with 10+ years experience, including roles as a General Manager and Shift Supervisor. Skilled in overseeing daily restaurant operations, managing labor and inventory, ensuring health and safety protocols are followed and delivering fast and consistent customer service in a fast-paced environment.
Work History
Shift Supervisor
11 Years 6 Months- Supervised shift operations, maintaining service standards, food quality, and team coordination during peak periods.
- Trained team members on customer service, food preparation, safety procedures, and station readiness.
- Oversaw cash handling procedures, ensuring accuracy and adherence to financial controls
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders, and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures and company culture
- Supervised food production and preparation, promoting consistency with established recipes and procedures
General Manager
1 Year 2 Months- Managed food safety compliance protocols, confirmed adherence to health regulations and quality standards.
- Optimized scheduling processes, resulting in improved shift coverage and minimized labor costs
- Recruited team members to maintain adequate staffing levels
- Handled end of week cash deposits
- Completed end of week paperwork
- Handled customer complaints and concerns with professionalism and calmness
- Handled scheduling conflicts and issues with professionalism and swiftness in order to ensure proper coverage during peak hours
- Trained new employees in accordance to food and health safety protocols
Education
No Degree - Continuing Education Courses
Bachelor of Arts - Criminology
High School Diploma
Skills
Staff management
Employee training
Scheduling optimization
Cash handling
Inventory management
Workplace safety
Cost control
Customer service focus
Team leadership
Conflict resolution
Languages
English
Native or Bilingual
Sign Language
Elementary
Timeline
General Manager
Pizza Hut Restaurants
06.2021 - 08.2022Read More
Shift Supervisor
Pizza Hut Restaurants
04.2015 - CurrentRead More
Fleming College
No Degree from Continuing Education Courses
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Trent University
Bachelor of Arts from Criminology
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Holy Cross Secondary School
High School Diploma
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