Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ma Cora Irene Rodruguez

Surrey,British Columbia

Summary

Dedicated Customer Service Specialist with over 12 years of experience, providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer conflict resolution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales and Loans Specialist

Roath's Pawn Shop Ltd.
03.2016 - Current
  • Execute all day-to-day loan services and collection activities for each consumer lending products including, debit card, related requests within established service level agreements
  • Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions, as well as balanced cash drawer daily
  • Take photos of jewelry, edit the products and upload on our company's website
  • Delivered high levels of customer service to facilitate smooth processes.
  • Performed daily maintenance of loan applicant database.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service

Watch and Jewelry Technician

On Time Service Corp
06.2015 - 03.2016

-Possess superior hand and eye coordination and expertise in using repair tools

  • Disassembled and reassembled timepieces with precision and inspected completed work to verify strict conformance with specifications.
  • Inspected timepieces for problems and determined necessary repairs to produce accurate time and cost estimates.
  • Used meters to test timepiece functionality both before and after repairs to verify accuracy and quality of repairs.
  • Operated drill presses and lathes to complete skilled work.
  • Performed regular adjustment and maintenance on timepieces, watch cases and watch bands.
  • Tested and replaced batteries to restore timepiece functionality.

Customer Service Representative/Cashier

Fresh Street Market
01.2015 - 06.2015

Administrative Assistant

COLBI RESOURCE
01.2011 - 12.2014

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

University of Perpetual Help System Dalta
Las Pinas, Phillipines
04.2013

Skills

  • Loan approvals
  • Customer support
  • Sales expertise
  • Credit card payment processing
  • Multitasking
  • Active listening
  • Microsoft Office
  • Excellent time management

Certification

  • Associate in Hotel and Restaurant Management
  • PMSA SALES TRAINING PROGRAM
  • Gemological Institute of America Certificate for Applied Jewelry Professional
  • Gemological Institute of America Certificate for Colored Stones Essentials
  • Gemological Institute of America Certificate for Jewelry Essentials

Timeline

Sales and Loans Specialist

Roath's Pawn Shop Ltd.
03.2016 - Current

Watch and Jewelry Technician

On Time Service Corp
06.2015 - 03.2016

Customer Service Representative/Cashier

Fresh Street Market
01.2015 - 06.2015

Administrative Assistant

COLBI RESOURCE
01.2011 - 12.2014

Bachelor of Science - Hotel, Resort And Restaurant Management

University of Perpetual Help System Dalta
  • Associate in Hotel and Restaurant Management
  • PMSA SALES TRAINING PROGRAM
  • Gemological Institute of America Certificate for Applied Jewelry Professional
  • Gemological Institute of America Certificate for Colored Stones Essentials
  • Gemological Institute of America Certificate for Jewelry Essentials
Ma Cora Irene Rodruguez