MACKENZIE ZERR
Lacombe,Canada
Summary
Dependable and adaptable team member with a diverse background in fast-paced customer service and hands-on renovation tasks, committed to making meaningful contributions in dynamic work environments. Proven ability to thrive under pressure while maintaining a focus on quality and customer satisfaction. Strong problem-solving skills and a proactive approach to challenges enhance team collaboration and drive successful outcomes. Eager to leverage extensive experience to support organizational goals and foster positive relationships with colleagues and clients.
Overview
12
12
years of professional experience
Work History
Deli Staff Member
Co-op
09.2025 - Current
- Operated deli equipment to prepare and slice meats, cheeses, and other products.
- Maintained cleanliness and organization of deli counter and surrounding areas.
- Assisted customers with product selection, providing recommendations based on preferences.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and repeat business.
- Contributed to positive workplace culture through collaboration, proactive problem-solving, and strong teamwork abilities.
Crew Member
A&W
01.2017 - 01.2024
- Expertly managed multiple customer orders simultaneously during peak hours, ensuring accuracy and efficiency.
- Demonstrated strong memorization skills for menu items, prices, and promotional offers.
- Maintained a clean and organized workspace while adhering to strict food safety and hygiene standards.
- Operated and maintained various kitchen equipment, including grills, fryers, and drink dispensers.
- Collaborated seamlessly with team members to ensure smooth operations during high-volume periods.
- Handled cash transactions and credit card payments with accuracy and integrity.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones.
- Adapted quickly to menu changes and new promotional items, effectively upselling when appropriate.
Renovation House-Flipping
Renovation Family Business
01.2014 - 01.2017
- Assisted in various aspects of home repair projects, including drywalling, cutting, sanding, nailing boards, and painting.
- Operated and maintained a wide range of power tools and construction equipment safely and efficiently.
- Applied knowledge of building codes and safety regulations to ensure compliance in all projects.
- Collaborated effectively with team members to meet project deadlines and quality standards.
Education
High School Diploma -
CheS Estreams
British Colombia05-2017
Skills
- Customer service
- Cash handling
- Food safety compliance
- Deli equipment operation
- Cleaning and sanitation
- Time management
- Workplace safety
- Food safety
- Order taking accuracy
- Honesty and integrity
- Sanitation practices
- Strong work ethic
- Loading and unloading
- Equipment safety
Timeline
Deli Staff Member
Co-op
09.2025 - Current
Crew Member
A&W
01.2017 - 01.2024
Renovation House-Flipping
Renovation Family Business
01.2014 - 01.2017
High School Diploma -
CheS Estreams