Summary
Overview
Work History
Education
Skills
volunteer experience
references
Timeline
Generic

Mackenzie Waugh

Keswick,ON

Summary

I am a reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I am knowledgeable about product merchandising, detail oriented and a team player. I am dedicated and a dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Torrid Clothing Store
08.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Retail Merchandising Representative

Neptune Retail Solutions
02.2023 - 08.2023
  • Responsible for installing and maintaining advertisement for clients in stores located in Sutton, Keswick and Newmarket territory

Delivery Driver

Skip The Dishes
02.2021 - 08.2023
  • Delivery driver responsible for accurate deliveries for all orders place.

Delivery Driver

Door Dash
02.2021 - 08.2023
  • Ensuring quick and accurate deliveries for all perishable orders.

Assistant Manager

Cherry Hill Programs
10.2022 - 12.2022
  • Responsible for training seasonal staff on all aspects of the Customer Service role, all open and close procedures, bank deposits and ensuring a positive client experience on every interaction.

Cherry Hill Programs
11.2021 - 12.2021
  • Santa’s Photography Workshop providing Customer Service, Photography and ensuring the best holiday experience.

Retail Sales Associate

Torrid Canada
08.2020 - 11.2021
  • Assisting clientele, merchandising, floor resets, training and encouraging team building skills.

Front End Retail Associate

Walmart Canada
09.2019 - 07.2020
  • Responsible for transactions, Self-Checkout monitoring and Smart serve licensed

Cherry Hill Programs
11.2018 - 12.2018
  • Santa’s Photography Workshop responsible for Customer Service, photography, stock management

Brooks Farm
07.2018 - 10.2018
  • Customer service, stocking of goods, managing cash transactions and maintaining cleanliness at the ice-cream stand.

Box office associate

Stardust Drive In Theatre
05.2018 - 08.2018
  • Managing multiple transactions and assisting Customers in the Concession stand.

Education

Social Service Worker Program - Social Services

Seneca College
King City, ON
04.2020

High School Diploma -

Keswick High School
Keswick, ON
01.2018

Skills

  • Customer Assistance
  • Suggestive Selling
  • Flexible Schedule
  • Phone etiquette
  • Positive attitude
  • Social media savvy
  • POS System Operation
  • Product Promotions
  • Time Management
  • Problem-Solving
  • Teamwork and Collaboration
  • Fitting Room Maintenance

volunteer experience

  • Seneca College Placement, 2018-09-01, 2020-04-01
  • Hockey Helps the Homeless, 2019-02-01, 2019-03-01, Barrie

references

  • Miyuki Iromoto, Personal, 416-871-2202
  • Deane Morgan, Professional, 647-914-2040

Timeline

Retail Sales Associate

Torrid Clothing Store
08.2023 - Current

Retail Merchandising Representative

Neptune Retail Solutions
02.2023 - 08.2023

Assistant Manager

Cherry Hill Programs
10.2022 - 12.2022

Cherry Hill Programs
11.2021 - 12.2021

Delivery Driver

Skip The Dishes
02.2021 - 08.2023

Delivery Driver

Door Dash
02.2021 - 08.2023

Retail Sales Associate

Torrid Canada
08.2020 - 11.2021

Front End Retail Associate

Walmart Canada
09.2019 - 07.2020

Cherry Hill Programs
11.2018 - 12.2018

Brooks Farm
07.2018 - 10.2018

Box office associate

Stardust Drive In Theatre
05.2018 - 08.2018

Social Service Worker Program - Social Services

Seneca College

High School Diploma -

Keswick High School

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Mackenzie Waugh