MACKENZIE WATERSON
Toronto
Summary
To obtain a full-time job where I can utilize my customer service skills and gain new experiences
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks. Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
10
10
years of professional experience
Work History
Supervisor
Pi Co Pizza Bar
06.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Conducted regular performance evaluations, providing constructive feedback for team development.
Sales Associate
Shoppers Drug Mart
04.2018 - 01.2021
- Greeted customers in a timely fashion while quickly determining their needs.
- Provided exceptional customer service while educating customers on products.
- Maintained knowledge of current sales and promotions to help achieve goals.
- Maintained a professional demeanor.
- Ensured products are properly displayed in a fashionable manner.
- Met merchandise processing standards and maintained organized and accessible work area.
Grocery Store Clerk
FreshCo Grocery
02.2016 - 08.2019
- Assisted customers with purchases, information, and product selection.
- Calculated discounts as appropriate, tag items for price.
- Balanced all transaction at the end of the day for cash reconciliation.
- Responded to customer inquiries and resolved customer concerns.
- Maintained a clean and safe work area including reorganizing display areas.
- Provided great customer service skills that adhere to company standards.
- Worked with team members to ensure a smooth flow of customer traffic.
- Assisted other workers as required to ensure work is completed in a timely manner.
- Helped customers in completing the transactions.
- Accepted payments from customer consisting of cash, debit or credit and gift cards.
Education
No Degree - Social Work
George Brown College
Toronto, ON10.2019
High School Diploma - Science and English
Riverdale Collegiate Institute
06.2017
Skills
- Customer service
- Communication skills
- Reliability
- Efficiency
- Ability to learn fast
- Multitasking
- Dedication
- Professionalism
- Politeness
- Punctuality
- Money handling
- Product sales
- Cash register operation
Languages
English
Native or Bilingual
Timeline
Supervisor
Pi Co Pizza Bar
06.2022 - Current
Sales Associate
Shoppers Drug Mart
04.2018 - 01.2021
Grocery Store Clerk
FreshCo Grocery
02.2016 - 08.2019
High School Diploma - Science and English
Riverdale Collegiate Institute
No Degree - Social Work
George Brown College
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