MacKenzie Walker
Windsor
Summary
Motivated and detail-oriented professional with over 10 years of experience in guest services, administration, and customer support across aviation, healthcare, and fitness industries. Skilled in providing exceptional service, managing administrative tasks, and ensuring compliance with organizational standards. Known for strong communication, problem-solving abilities, and proficiency in industry-standard tools and technologies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
09.2024 - Current
- Greet and assist members with inquiries, account updates, and facility tours.
- Manage administrative tasks, including data entry, membership processing, and scheduling.
- Support team operations by maintaining accurate records and ensuring smooth front desk workflows.
Patient Care Specialist
FYI Doctors
05.2023 - 09.2024
- Scheduled appointments, managed patient records, and maintained detailed, accurate documentation.
- Supported optometrists by coordinating patient flow and handling medical administrative tasks.
- Processed billing, insurance claims, and payments with precision and confidentiality.
- Utilized Microsoft Office tools to create and maintain schedules, reports, and patient databases.
Flight Attendant
Flair Airlines
01.2021 - 05.2023
- Ensured passenger safety and regulatory compliance through thorough pre-flight and in-flight procedures.
- Delivered exceptional in-flight service, responding effectively to passenger needs and emergencies.
- Maintained detailed logs, incident reports, and records in line with airline policies.
Guest Service Representative
Four Points by Sheraton
01.2021 - 05.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High School Diploma -
Walkerville Collegiate Institute
Windsor2017
Skills
- Customer Service Excellence
- Administrative Operations
- Scheduling and Data Management
- Microsoft Office Suite (Word, Excel, Teams)
- Time Management and Organization
- Safety and Compliance
- Conflict Resolution and Problem-Solving
Languages
English
Native or Bilingual
Arabic
Limited Working
Certification
CPR and First Aid Certified
WHMIS Certified
Smart Serve Certified
Timeline
Member Service Representative
Planet Fitness
09.2024 - Current
Patient Care Specialist
FYI Doctors
05.2023 - 09.2024
Flight Attendant
Flair Airlines
01.2021 - 05.2023
Guest Service Representative
Four Points by Sheraton
01.2021 - 05.2023
High School Diploma -
Walkerville Collegiate Institute
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