Mackenzie Walencewicz
Indian Wells
Summary
Knowledgeable cocktail waitress with solid background in providing excellent customer service in high-energy environments. Skilled in multitasking and ensuring guest satisfaction, with history of maintaining positive and welcoming atmosphere. Demonstrated ability to work efficiently under pressure and communicate effectively with team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
The Red Barn
Palm Desert, CA
02.2025 - Current
- Utilized expertise in bottle service to support high-end hospitality operations.
- Thrived in high-pressure, fast-paced environments while maintaining composure and efficiency.
- Deepened knowledge of diverse liquor brands and their unique characteristics for improved customer engagement.
Fine Dining Server
Sullivan’s Steakhouse
Palm Desert, CA
10.2023 - 02.2025
- Provided exceptional service at a high-end restaurant.
- Moved up through the company from a cocktail server to a dining room server.
- Expanded service skills through my presentation, script, vocabulary, and attention to detail.
Pool Server
Hyatt Regency
Indian Wells, CA
07.2023 - 09.2024
- Widened my alcohol knowledge and bartending skills.
- Grasped a new perspective on my serving experience through a new realm of hospitality: 100+ guests in a section, much more heavy lifting on trays, displaying a professional, yet relaxed demeanor with guests, with a much different ambiance compared to a restaurant.
Server
California Pizza Kitchen
Palm Desert, CA
09.2022 - 07.2023
- Dedicated to ensuring guests have an exceptional dining experience.
- Actively resolved customer complaints and issues without delegating them to higher management.
- Going the extra mile to make guests leave CPK feeling cared for and special.
Hostess, Busser, Runner
Tommy Bahama
Newport Beach, CA
09.2021 - 07.2022
- Gained more hands-on experience with hosting, bussing, and food running.
- Used more formal language in order to offer customers a fine dining experience.
- Knowledgeable of the menu and familiarized with food allergies when taking customers' takeout orders.
Hostess, Office Assistant, Polisher
The Nest Restaurant
Indian Wells, CA
02.2021 - 07.2021
- Managed guest seating and waitlist efficiently during peak hours.
- Responsible for answering phone calls concerning reservations, questions, lost items, etc.
- During busy nights on the weekends, I would polish glasses while answering phone calls simultaneously. This helped me gain multitasking skills and team player skills.
Barista
Hilton Embassy Suites Starbucks
Irvine, CA
10.2019 - 12.2019
- Delivered exceptional customer service by crafting personalized beverages to enhance guest experience.
Education
Associate of Arts - Elementary Education
College of The Desert
Palm Desert, CA12-2026
High School Diploma -
La Quinta High School
La Quinta06-2019
Skills
- Experience with OpenTable, Toast, Microsoft Word and Excel
- Energy and Enthusiasm
- Excellent Customer Service Skills
- Multitasking Skills
- Attention to Detail
Certification
Food Handlers Card
ABC Training
Timeline
Cocktail Waitress
The Red Barn
02.2025 - Current
Fine Dining Server
Sullivan’s Steakhouse
10.2023 - 02.2025
Pool Server
Hyatt Regency
07.2023 - 09.2024
Server
California Pizza Kitchen
09.2022 - 07.2023
Hostess, Busser, Runner
Tommy Bahama
09.2021 - 07.2022
Hostess, Office Assistant, Polisher
The Nest Restaurant
02.2021 - 07.2021
Barista
Hilton Embassy Suites Starbucks
10.2019 - 12.2019
Associate of Arts - Elementary Education
College of The Desert
High School Diploma -
La Quinta High School