Mackenzie Verdun
Toronto,ON
Summary
I am an enthusiastic and reliable server who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Bartender
Delilahs
09.2021 - 12.2023
- Responsible for providing an excellent dining experience.
- Supported colleagues during peak hours when we transition to 19+, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Food and Beverage Server
King Taps
06.2022 - 09.2022
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Increased sales significantly by upselling higher-end products to customers.
Food and Beverage Server
TD Executive Suites - Toronto Blue Jays
04.2022 - 09.2022
- Responsible for hosting and serving 15-30 corporate clients in the TD executive suites for home blue jays games
- Provided training assistance for new hires, helping them acclimate quickly to stasium procedures and expectations for excellent service delivery
- Also took on bartending responsibilities
Food and Beverage Server
Verace Italian Restaurant
07.2021 - 09.2021
- Started on opening night serving and taking on bartending roles
- Responsible for providing excellent service and a memorable dining experience.
Hostess/Busser/Expo
Firehall Cool Bar Hot Grill
01.2017 - 09.2019
- Responsible for greeting and seating customers, recording takeout orders, assisting servers, and bussing tables
- Also helped in the kitchen with expo and running food
Education
International Baccalaureate Student and Ontario Scholars Candidate -
St. Thomas Aquinas Secondary School
Bachelor of Medical Sciences - Double Major in Microimmunology and Biochemistry -
University of Western Ontario
Skills
- High Energy and Stamina
- Service prioritization
- Strong Work Ethic
- Transactions and Cash Handling
- High-volume dining
- Reliable and Responsible
- Adaptable and Flexible
- Food and Beverage Upselling
Certification
- Ontario Smart Serve
- Standard First Aid and CPR
- WHMIS
- Western University WHMIS training certification for operating in high-level laboratories
- Biosafety Training
Timeline
Food and Beverage Server
King Taps
06.2022 - 09.2022
Food and Beverage Server
TD Executive Suites - Toronto Blue Jays
04.2022 - 09.2022
Server and Bartender
Delilahs
09.2021 - 12.2023
Food and Beverage Server
Verace Italian Restaurant
07.2021 - 09.2021
Hostess/Busser/Expo
Firehall Cool Bar Hot Grill
01.2017 - 09.2019
International Baccalaureate Student and Ontario Scholars Candidate -
St. Thomas Aquinas Secondary School
Bachelor of Medical Sciences - Double Major in Microimmunology and Biochemistry -
University of Western Ontario
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