Mackenzie Storrey
Guelph,Ontario
Summary
Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Support Worker
Wyndham House
08.2023 - Current
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Keyholder
Trees Cannabis
09.2021 - 02.2023
- Responsible for opening and closing operations
- Handled money counting and deposits
- Assisted an average of 200 customers a day with product selection and inquires
- Managed merchandising and product display, keeping them up to date with industry trends
- Researched products to ensure I'm knowledgeable enough to find the ideal match for customers based on their needs
- Assisted in training all new employees on store operations and sales skills
- Maintained a regular customer base and actively built a repertoire with our clientele.
Seasonal Vendor/Visual Merchandiser
Plant Essentials
04.2021 - 08.2021
- Received and inspected incoming shipments of live plants
- Assigned and designed store layout and displays in accordance with visually appealing sales techniques
- Maintained good housekeeping practices when handling, grooming and disposing of plants
- Worked well with little to no supervision
- When main work responsibilities were finished, assisted with customer service and product selection
- Ensured I was knowledgeable and able to answer questions about the products I was working with.
Assistant
Stormhaven Garden-Wildlife Rehabilitation Centre
11.2015 - 09.2019
- Cleaned cages, animal holding areas, examination and operating rooms, and animal loading/unloading facilities
- Weighed, examined animals and recorded information in detailed and well kept files
- Ensured public safety and upholding provincial, regional laws by working with local health departments, police, and other wildlife agencies
- Assisted with wound treatment, administration of vaccines and operations
- Fed and ensured proper care of juvenile animals in the rehab's care.
Education
Esthetician/Business Management -
Humber College
Etobicoke, Ontario04.2022
OSSD -
St. John Bosco
Guelph, Ontario01.2019
Skills
- Interpersonal Communication
- Customer service
- Cash handling
- Team Leadership
- Inventory Management
- Technical Skills (Excel, Word)
- Fluent English
- POS experience
- Conflict Resolution
- Substance Abuse Awareness
Introduction
I am a dependable young professional with experience in dynamic, high-performance environments. I'm skilled in sales, processing transactions, handling cash, conflict resolution and merchandising.
Certification
Cannsell - 03/2021
Timeline
Youth Support Worker
Wyndham House
08.2023 - Current
Keyholder
Trees Cannabis
09.2021 - 02.2023
Seasonal Vendor/Visual Merchandiser
Plant Essentials
04.2021 - 08.2021
Assistant
Stormhaven Garden-Wildlife Rehabilitation Centre
11.2015 - 09.2019
Esthetician/Business Management -
Humber College
OSSD -
St. John Bosco
Cannsell - 03/2021
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