Mackenzie Stockwood
Conception Bay South,NL
Summary
A friendly and energetic professional with a diverse background in customer service. Exceptional at providing outstanding support in fast-paced environments, I excel in teamwork and communication. With a passion for creating memorable guest experiences, I bring several years of dedicated experience in customer service roles, always aiming to exceed expectations.
Overview
8
8
years of professional experience
Work History
Volunteer
The Gathering Place
St. John's, NL
02.2025 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided assistance to staff in the daily operations of the organization.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Collaborated with other volunteers to create a positive work environment.
Server
Shenangians Bar & Grill
Conception Bay South, NL
07.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to determine meal satisfaction, promptly taking action to correct any problems.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained records of transactions made during a shift, as required by law or company policy.
- Performed opening and closing duties.
Sales Associate
Sportchek
St. John's, NL
07.2019 - 07.2024
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints professionally.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Cashier
Sobeys
Paradise, NL
09.2017 - 07.2019
- Greeted customers promptly and responded to questions.
- Operated the cash register or POS system to receive cash, checks, and credit card payments.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
Education
Some College (No Degree) -
College of The North Atlantic
NL04-2021
High School Diploma -
Holy Spirit High School
Conception Bay South, NL07-2019
Bachelor of Arts -
Memorial University of Newfoundland
St John's, NLSkills
- Positive attitude
- Customer service
- Team collaboration
- Problem solving
- Time management
- Effective communication
Timeline
Volunteer
The Gathering Place
02.2025 - Current
Server
Shenangians Bar & Grill
07.2023 - Current
Sales Associate
Sportchek
07.2019 - 07.2024
Cashier
Sobeys
09.2017 - 07.2019
Some College (No Degree) -
College of The North Atlantic
High School Diploma -
Holy Spirit High School
Bachelor of Arts -
Memorial University of Newfoundland
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