MACKENZIE ST.LAURENT
Victoria,BC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
Certification
Work History
Bartender
Dominion City Brewing
05.2025 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Accurately and enthusiastically shared beer knowledge with guests
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista
Forecast Coffee
01.2022
- Customer Service and Beverage Craftsmanship: Crafted high-quality espresso drinks, teas and cocktails with precision, providing exceptional customer service and creating a personalized, welcoming experience for each guest.
- Operational Efficiency and Team Support: Managed cash and card transactions efficiently, kept the coffee bar clean and organized, stayed updated on menu items and seasonal offerings, supported team members, and adhered to health and safety guidelines.
Host
Truffle Pigs Bistro & Lodge
01.2016
- Guest Management and Coordination: Efficiently greeted and seated guests, managed reservations and walk-ins, coordinated with kitchen and wait staff for timely service, and handled customer inquiries and complaints professionally.
- Operational Efficiency and Training: Maintained a clean and organized front-of-house area, processed payments, managed the cash register, promoted specials, trained new hosts, and assisted with event coordination to enhance overall guest experiences.
Hostel Attendant
Fireweed Hostel
01.2016
- Guest Services and Property Maintenance: Ensured a high standard of cleanliness and order, providing exceptional assistance to guests and addressing their needs promptly while maintaining the property.
- Sustainable Practices: Promoted and implemented eco-friendly initiatives, supporting environmental stewardship and contributing to the overall sustainability efforts of the organization.
Kitchen Staff
North Shore Winter Club
01.2014
- Effective Communication: Coordinating between kitchen staff and customers, ensuring clear and timely updates about orders, and handling any special requests or concerns with professionalism.
- Customer Service: Delivering a positive dining experience through attentive service, managing customer expectations, and resolving issues promptly to enhance overall satisfaction.
Education
Diploma of Phytotherapy - Herbalism
Pacific Rim College
Victoria, BC06-2029
Wellness Counselling Diploma - Wellness Counselling
Rhodes Wellness College
Vancouver08-2023
Bachelor of Arts - Psychology
University of Victoria
Victoria, BC04-2021
Communications Design Diploma - Communications Design
Emily Carr School of Art + Design
Vancouver, BC06-2018
Skills
- Customer Service: Expertise in creating a welcoming environment and addressing customer needs effectively
- Food and Wine Knowledge: Proficient in food and beverage offerings, including wine pairings, to provide informed recommendations
- Communication: Strong in clear, efficient interaction with guests and team members for smooth service
- Organization: Skilled in managing reservations, table turnover, and maintaining a clean front-of-house area
- Multitasking: Ability to handle multiple tasks such as order taking and payment processing simultaneously
- Cash Handling: Accurate in processing transactions and managing the cash register
- Teamwork: Effective in collaborating with staff to ensure seamless operations
- Problem-Solving: Adept at resolving customer issues and complaints promptly
- Event Support: Experienced in assisting with event setup and management
- Health and Safety: Knowledgeable in adhering to health regulations and maintaining a safe environment
- Adaptability: Flexible and capable of handling dynamic work conditions and peak times
Languages
French
Professional Working
English
Native or Bilingual
Certification
Certified Life Coach
Certified Wellness Counsellor
Trauma Informed
Smart Serve
Timeline
Bartender
Dominion City Brewing
05.2025 - 08.2025
Barista
Forecast Coffee
01.2022
Host
Truffle Pigs Bistro & Lodge
01.2016
Hostel Attendant
Fireweed Hostel
01.2016
Kitchen Staff
North Shore Winter Club
01.2014
Diploma of Phytotherapy - Herbalism
Pacific Rim College
Wellness Counselling Diploma - Wellness Counselling
Rhodes Wellness College
Bachelor of Arts - Psychology
University of Victoria
Communications Design Diploma - Communications Design
Emily Carr School of Art + Design
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