Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Bartender

MACKENZIE ST.LAURENT

Victoria,BC

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

1
1
Certification

Work History

Bartender

Dominion City Brewing
05.2025 - 08.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Accurately and enthusiastically shared beer knowledge with guests
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Barista

Forecast Coffee
01.2022
  • Customer Service and Beverage Craftsmanship: Crafted high-quality espresso drinks, teas and cocktails with precision, providing exceptional customer service and creating a personalized, welcoming experience for each guest.
  • Operational Efficiency and Team Support: Managed cash and card transactions efficiently, kept the coffee bar clean and organized, stayed updated on menu items and seasonal offerings, supported team members, and adhered to health and safety guidelines.

Host

Truffle Pigs Bistro & Lodge
01.2016
  • Guest Management and Coordination: Efficiently greeted and seated guests, managed reservations and walk-ins, coordinated with kitchen and wait staff for timely service, and handled customer inquiries and complaints professionally.
  • Operational Efficiency and Training: Maintained a clean and organized front-of-house area, processed payments, managed the cash register, promoted specials, trained new hosts, and assisted with event coordination to enhance overall guest experiences.

Hostel Attendant

Fireweed Hostel
01.2016
  • Guest Services and Property Maintenance: Ensured a high standard of cleanliness and order, providing exceptional assistance to guests and addressing their needs promptly while maintaining the property.
  • Sustainable Practices: Promoted and implemented eco-friendly initiatives, supporting environmental stewardship and contributing to the overall sustainability efforts of the organization.

Kitchen Staff

North Shore Winter Club
01.2014
  • Effective Communication: Coordinating between kitchen staff and customers, ensuring clear and timely updates about orders, and handling any special requests or concerns with professionalism.
  • Customer Service: Delivering a positive dining experience through attentive service, managing customer expectations, and resolving issues promptly to enhance overall satisfaction.

Education

Diploma of Phytotherapy - Herbalism

Pacific Rim College
Victoria, BC
06-2029

Wellness Counselling Diploma - Wellness Counselling

Rhodes Wellness College
Vancouver
08-2023

Bachelor of Arts - Psychology

University of Victoria
Victoria, BC
04-2021

Communications Design Diploma - Communications Design

Emily Carr School of Art + Design
Vancouver, BC
06-2018

Skills

  • Customer Service: Expertise in creating a welcoming environment and addressing customer needs effectively
  • Food and Wine Knowledge: Proficient in food and beverage offerings, including wine pairings, to provide informed recommendations
  • Communication: Strong in clear, efficient interaction with guests and team members for smooth service
  • Organization: Skilled in managing reservations, table turnover, and maintaining a clean front-of-house area
  • Multitasking: Ability to handle multiple tasks such as order taking and payment processing simultaneously
  • Cash Handling: Accurate in processing transactions and managing the cash register
  • Teamwork: Effective in collaborating with staff to ensure seamless operations
  • Problem-Solving: Adept at resolving customer issues and complaints promptly
  • Event Support: Experienced in assisting with event setup and management
  • Health and Safety: Knowledgeable in adhering to health regulations and maintaining a safe environment
  • Adaptability: Flexible and capable of handling dynamic work conditions and peak times

Languages

French
Professional Working
English
Native or Bilingual

Certification

Certified Life Coach

Certified Wellness Counsellor

Trauma Informed

Smart Serve

Timeline

Bartender

Dominion City Brewing
05.2025 - 08.2025

Barista

Forecast Coffee
01.2022

Host

Truffle Pigs Bistro & Lodge
01.2016

Hostel Attendant

Fireweed Hostel
01.2016

Kitchen Staff

North Shore Winter Club
01.2014

Diploma of Phytotherapy - Herbalism

Pacific Rim College

Wellness Counselling Diploma - Wellness Counselling

Rhodes Wellness College

Bachelor of Arts - Psychology

University of Victoria

Communications Design Diploma - Communications Design

Emily Carr School of Art + Design

Similar Profiles

CREATE PROFILE
MACKENZIE ST.LAURENT