Mackenzie Smith
Chestermere,AB
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Strong work ethic, adaptability, and interpersonal skills. Highly motivated with a desire to take on new challenges. Adept at working under pressure and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
The Gap
Calgary, Canada
09.2022 - Current
- Opening and closing procedures, including overseeing cash and bank deposits.
- Assisted in ensuring company standards and store financial objectives are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Mentored and supervised a team of 65+ retail associates in customer service, sales, stocking, and inventory control operations; achieved a 95% employee satisfaction rate.
- Overseeing employee timecards, scheduling, and submitting payroll.
- Developed and implemented effective operational strategies to maximize efficiency and profitability.
Lead Sales Key Holder
Under Armour, Inc.
Balzac, Canada
08.2020 - 09.2022
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Trained new staff members on product knowledge, sales techniques and customer service skills.
- Implemented company policies and procedures relating to cash handling, security systems, safety regulations and other operational matters.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Increased store-specific online order-in-store profitability by 25%.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Starbucks Department Manager
Save On Foods Licensed Starbucks
Calgary, Canada
08.2018 - 05.2020
- Conducted interviews and facilitated hiring for staff. Managed a team of 15+ baristas.
- Monitored costs of sales, labor, operating and overhead within budget.
- Order and receive product, and complete monthly inventories.
- Maintain strict adherence to health and safety standards.
- Oversaw the launch of new store openings, including recruitment of staff, training, and overseeing the launch process.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
Education
Graphic Design Diploma -
VCAD - Visual College of Art and Design
CalgaryMicropigmentation and Paramedical Tattooing Certification -
Eternal Beauty Institute
Skills
- Adaptable
- Creative
- Leadership
- Teamwork
- Time Management
- Critical thinking
- Customer service
- Communication and Interpersonal Skills
- Adobe Creative Cloud
- Microsoft Office
- Computer Literacy
Certification
- CPR and First Aid
- Bloodborne Pathogens
References
References available upon request.
Timeline
Operations Manager
The Gap
09.2022 - Current
Lead Sales Key Holder
Under Armour, Inc.
08.2020 - 09.2022
Starbucks Department Manager
Save On Foods Licensed Starbucks
08.2018 - 05.2020
Graphic Design Diploma -
VCAD - Visual College of Art and Design
Micropigmentation and Paramedical Tattooing Certification -
Eternal Beauty Institute
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