Mackenzie Smith
Santa Rosa
Summary
Compassionate and personable professional with experience in both childcare and customer service. Skilled in creating safe, engaging, and developmentally appropriate learning environments for children, while also delivering exceptional service in fast-paced café settings. Adept at multitasking, managing responsibilities efficiently, and maintaining composure under pressure. Strong communicator with a talent for building positive relationships with children, parents, and customers. Knowledgeable in early childhood development, behavior management, and beverage preparation, consistently providing attentive, empathetic, and high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Lisa Tait
Santa Rosa
10.2023 - Current
- Supervised children during activities and ensured a safe environment.
- Maintained cleanliness and organization of play areas and classrooms.
- Supported children's daily routines, including meals, naps, and playtime activities.
- Communicated effectively with parents regarding child development and needs.
- Monitored behavioral issues and implemented strategies for conflict resolution.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Developed positive relationships with parents through communication about their child's daily activities.
- Read aloud and played alphabet games to encourage early literacy.
Leadership Student
Del Norte High School
Crescent City
08.2020 - 06.2023
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized events such as dances and pep rallies.
- Decorated and planned school spirit weeks.
- Decorated, and organized prom as well as sold prom tickets.
- Approved school fundraiser for clubs and teams.
Barista Trainee
Sally's by the Sea
Crescent City
03.2022 - 04.2022
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks, and coffee cup sleeves.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- They needed someone with more food prep experience
Education
Associate of Science - Business Administration
Santa Rosa Junior College
Santa Rosa, California, CA08-2026
High School -
Del Norte High School
Crescent City, CA06-2023
Skills
- Capital improvement planning
- Issue and conflict resolution
- Contract development and management
- Key accounts and territory management
- Critical thinking
- Team management
- Organization
- Good work ethic
- Planning & organizing
- Team building
- Reliable & trustworthy
- Food preparation
- Parent-teacher communication
- Child development
- Sleep training
- Arts and crafts
- Diaper changing
- CPR training
- Positive reinforcement
- Relationship building
Certification
- CPR & First AID
- Mandated Reporter: General Training
- Mandated Reporter: Child Care Providers
References
References available upon request.
Timeline
Daycare Assistant
Lisa Tait
10.2023 - Current
Barista Trainee
Sally's by the Sea
03.2022 - 04.2022
Leadership Student
Del Norte High School
08.2020 - 06.2023
Associate of Science - Business Administration
Santa Rosa Junior College
High School -
Del Norte High School