MACKENZIE SIBBETT
Burk's Falls
Summary
5+ years customer service experience Smart Serve certified Personable and friendly attitude Ability to work in a fast-paced environment Reliable and hardworking.
Knowledgeable [Desired Position] with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs.
Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Hostess/Busser
Stacked Pancake and breakfast house
Huntsville, Ontario
05.2026 - 06.2026
- Greeted and seated guests promptly to enhance dining experience.
- Handled guest inquiries and complaints, ensuring satisfaction and retention.
- Monitored dining area for cleanliness and ambiance, contributing to overall guest comfort.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Completed daily side work and opening and closing duties without fail.
Team member
Tim hortons
Burks Falls, Ontario
02.2026 - 05.2026
- Delivered exceptional customer service in high-volume environment.
- Operated coffee brewing equipment and maintained cleanliness standards.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Hostess/Buser
Ye Olde Squire
Welland, Ontario
02.2025 - 12.2025
- Welcomed and seated guests efficiently, ensuring timely service and positive first impressions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
Team Member/Baker
Tim Hortons
Welland, Ontario
04.2022 - 04.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Prepared food and beverages according to standardized recipes, ensuring consistency in quality.
- Collaborated with team members to maintain cleanliness and organization in the workspace.
- Implemented process improvements that reduced wait times and improved workflow efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Babysitter
Private Employer
Welland, Ontario
01.2016 - 04.2022
- Ensured safety and well-being of children through attentive supervision and proactive engagement.
- Maintained consistent communication with parents regarding children's progress and daily activities.
- Collaborated with parents to establish routines that support children's growth and development goals.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Centennial Secondary School
Welland, Ontario06-2018
Skills
- Time management
- Resourceful
- Self-motivated
- Quick learner
- Reliable and hardworking
- Teamwork and collaboration
- Personable, friendly attitude
- Customer service
- Effective multitasking
- Cleaning and sanitation
- Detail-oriented
- Exceptional communication
- Cleanliness maintenance
- Hospitality service expertise
- Safe food handling
Languages
English
Native or Bilingual
Certification
- Smart serve 2021
- Food handlers training 2021
- WHIMIS 2021
- First aid/CPR 2021
- Accessibility for Ontarians with Disabilities Act (AODA) 2021
Timeline
Hostess/Busser
Stacked Pancake and breakfast house
05.2026 - 06.2026
Team member
Tim hortons
02.2026 - 05.2026
Hostess/Buser
Ye Olde Squire
02.2025 - 12.2025
Team Member/Baker
Tim Hortons
04.2022 - 04.2025
Babysitter
Private Employer
01.2016 - 04.2022
High School Diploma -
Centennial Secondary School