MacKenzie Robinson
Registered Nursing Student
Fort McMurray,AB
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase knowledge and experience.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Service Manager
Boston Pizza (Timberlea)
Fort McMurray, AB
06.2022 - 09.2023
- Supervised and managed team members, ensuring high-quality service delivery.
- Resolved customer issues promptly and effectively, escalating major issues to supervisor as required.
- Assisted with day-to-day operations; accurately counted and oversaw counting of cash registers, performed duties, open and closing restaurant.
- Monitored and evaluated team performance, implementing improvements as necessary.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Server
Boston Pizza (Timberlea)
Fort McMurray, AB
05.2022 - 09.2023
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff and other team members to ensure accurate and timely food delivery.
- Managed cash transactions and maintained a clean and organized area.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Take Out
Boston Pizza (Timberlea)
Fort McMurray, AB
12.2019 - 09.2023
- Packaged and handled takeout orders efficiently and accurately, ensuring customer satisfaction.
- Balanced multiple tasks simultaneously, managing phone calls, in-person orders, and payment processing without compromising quality or speed of service.
- Effectively communicated with other staff members to ensure timely, accurate service.
- Assisted with various tasks to support restaurant operation.
- Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
Hostess
Boston Pizza (Timberlea)
Fort McMurray, AB
11.2018 - 12.2019
- Greeted customers warmly upon arrival and seated them in a friendly and efficient manner.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Managed reservations and waitlists, optimizing table turnover.
- Relayed guest comments or suggestions to manager on duty for further action.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Nursing
Keyano College
Fort McMurray, AB 05.2001 -
High School Diploma -
Father Mercredi Community High School
Fort McMurray, AB 05.2001 -
Skills
Adherence to high customer service standards
Multitasking Abilities
Customer Relations
Adaptability
Reliability
Professionalism
Team Leadership
Time Management
Issue Resolution
Positive Attitude
Continuous Improvement
Performance Tracking and Evaluation
Training and coaching
Effective Communication and Interpersonal Communication
Accomplishments
- Received Honor Roll with Distinction consecutively throughout high school.
- Awarded Suncor Energy Dependent Scholarship in 2022 and 2023.
- Awarded Syncrude Canada Ltd. Nursing Entrance Scholarship in 2023.
- Awarded Louise McKinney Post-Secondary Scholarship in 2023.
- Won Access to the Future Matching Grant Award in 2024.
Certification
BLS
Timeline
BLS
07-2023
Customer Service Manager
Boston Pizza (Timberlea)
06.2022 - 09.2023
AGLC ProServe
06-2022
Server
Boston Pizza (Timberlea)
05.2022 - 09.2023
Take Out
Boston Pizza (Timberlea)
12.2019 - 09.2023
Hostess
Boston Pizza (Timberlea)
11.2018 - 12.2019
Bachelor of Science - Nursing
Keyano College
05.2001 -
High School Diploma -
Father Mercredi Community High School
05.2001 -