Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mackenzie Richardson

Peterborough

Summary

Dynamic and dedicated professional with a strong background in customer service at Turtle Jack's Muskoka Grill. Proven ability to enhance client satisfaction through effective communication and multitasking. Skilled in appointment scheduling and maintaining cleanliness, ensuring a welcoming environment. Adaptable team player committed to delivering exceptional experiences in fast-paced settings.

Overview

6
6
years of professional experience

Work History

Hair Salon Assistant

Claudes Custom Creations
06.2024 - Current
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.

Restaurant Hostess

Turtle Jack's Muskoka Grill
02.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Was relied on for expo and takeout
  • Bussed plates, cups and cleaned tables
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Seasonal Retail

Garage Clothing Store
11.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
  • Collaborated with team members for efficient store operations, resulting in a well-maintained retail space.

Actor

Mandy Entertainment
06.2019 - 05.2023
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Performed alongside various well-known actors and actresses.

General Laborer

Lumber Heads Food Co.
05.2022 - 03.2023
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Milton District Hight School
Milton, ON
06-2025

Skills

  • Excellent customer service
  • Cleanliness and sanitation
  • Appointment scheduling
  • Clear communication
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Handling complaints
  • Reservation handling
  • Table bussing
  • POS system operations
  • Menu memorization

Languages

French
Limited Working
English
Full Professional

Timeline

Seasonal Retail

Garage Clothing Store
11.2024 - 01.2025

Hair Salon Assistant

Claudes Custom Creations
06.2024 - Current

Restaurant Hostess

Turtle Jack's Muskoka Grill
02.2023 - Current

General Laborer

Lumber Heads Food Co.
05.2022 - 03.2023

Actor

Mandy Entertainment
06.2019 - 05.2023

High School Diploma -

Milton District Hight School

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Mackenzie Richardson