Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Timeline
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Mackenzie Purvis

Dowling,ON

Summary

Detail-oriented bilingual team player with strong customer service and organizational skills. Hardworking and passionate candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Service Cashier

Dowling IDA
03.2023 - Current


  • Received and processed 500 plus item orders daily of prescription medication, including narcotics
  • Handled sensitive health information securely
  • Accepted detailed prescription orders over the phone
  • Utilized POS system to handle customer cash and credit card transactions.
  • OLG, Nevada, Bingo transactions all maintained and cash handled separately from POS
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Ensuring invoices, parcels, orders and refrigerated medication are properly stored and accurately filed
  • Ensured accuracy of orders, remediated discrepancies in order to avoid store losses
  • Pricecheck all items, prior to shelving
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed customer orders, provided product recommendations and accurately handled payment transactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.


Customer Service Representative

Dollarama
05.2022 - 05.2023


  • Processed skids of inventory, shelved boxes of various weights and sizes while following proper safety protocols.
  • Maintain, stock and clean store shelves and product facing.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted manager with balancing numerous cash registers nightly, minimizing discrepancies and errors.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Bishop Alexander Carter Catholic Secondary School
Hanmer, ON
06.2024

Skills

  • Customer Service and satisfaction
  • Reliable and Responsible
  • Patience and composure
  • Cash Handling expertise
  • POS System Operation
  • Refund handling

Accomplishments

  • Honor roll student
  • Accomplished competitive and high school athlete

Languages

English
French

Certification

  • Smart Serve certification
  • Standard First Aid with CPR-C
  • Cardiopulmonary Resuscitation - HCP
  • Ontario G2 Driver's License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Cashier

Dowling IDA
03.2023 - Current

Customer Service Representative

Dollarama
05.2022 - 05.2023

High School Diploma -

Bishop Alexander Carter Catholic Secondary School

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Mackenzie Purvis