Mackenzie Pepper
Victoria,BC
Summary
I am an aspiring elementary school teacher seeking a rewarding position in childcare where I can utilize my strong communication skills and nurturing attitude to support children's developmental needs. I am committed to fostering a positive, inclusive learning environment and eager to build meaningful relationships with children and families while gaining hands on experience in childcare.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gigis Italian Specialty Store
05.2023 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Keyholder responsible for store opening and closing duties.
Deli/Bakery Clerk
Peninsula Co-op
08.2021 - 10.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Dogwood Diploma -
Claremont Secondary School
Victoria, BC06.2024
Coursework - Early Learning & Care
Camosun College
Victoria, BC04.2024
Skills
- Merchandise Receiving and Handling
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Excellent Customer Service
- Excellent Communicator
- Effective Multi-tasker
- Polite
- Enthusiastic
Certification
- Food Safe Level 1 Certificate - November 2020
- WHIMIS Certificate- October 2021
References
Alexa Leno- (250) 889-5791
Shift Supervisor
Genna Purcell - (250) 213-8237
Business Owner
Timeline
Customer Service Representative
Gigis Italian Specialty Store
05.2023 - Current
Deli/Bakery Clerk
Peninsula Co-op
08.2021 - 10.2022
Dogwood Diploma -
Claremont Secondary School
Coursework - Early Learning & Care
Camosun College
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