Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Muir

Toronto,ON

Summary

Born with the gift of the gab, this master of all trades loves a challenge as well as learning new skills. I"ve always loved to learn everything about my interests and relevant facts and knowledge surrounding them. Customer service and sales have always been my strengths in product knowledge and being able to teach others, as well as customers through education and good service to create, build and maintain relationships with vendors, partnering businesses, as well as the patron. I've taken my arts education from George Brown and parlayed those skills as an asset, by saving money on a project by using my skills in house-specifically in graphic design. Time management and organizational skills are key to grow your skillset as well as business by finding the most efficient way to quickly and effectively get the task done.

Overview

11
11
years of professional experience

Work History

General Manager

Puffs Haven
10.2022 - 11.2023
  • Researched and ordered product on a weekly basis (replenishment as well as new ideas) to make sure they were following our area demographic as well as what's selling in the market.
  • Developed and implemented strategies to increase sales and profitability.
  • Full time Sales Associate on the sales floor, as well as supervising sales and implementing better sales techniques
  • Creating promotional ideas, contests, draws, and strategies to increase sales as well as more customer draw.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Art Department: Set Decoration and Prop

Freelance
01.2022 - Current
  • Freelance to help with special projects of varying degrees of complexity- either if it's ore the duties of a production Assistant, doing small jobs to ensure out work space is clean, we have all the tools or materials that we needs, and that we're working as quickly, efficiently and low cost as possible.
  • Worked on both small, low budget projects and motion pictures. Most sets are on location in Hamilton, so travelling as well as scouting the perfect places for both sets and materials by making good rapport with locals and local businesses.
  • Built small structures for the stage components, as well as any props that were on the set. Each prop had to be custom made if they were a part of the set to look perfect on camera, as well as sized correctly for the shot.
  • Seeing what the production designer, as well as the head of art department wanted for their set, and replicated their specifications as close to their ideal image and references.

Food and Beverage Team Leader

Granite Golf Club
04.2019 - 12.2019
  • Prepped, served, and did set up and tare down for our regular business service areas, such as the bar, dining room and club house dining room. We had weekly events hosted at competitions at the clubhouse and would be doing event service as well as fine dining services and cocktail hour.
  • Resolved customer complaints involving food or beverage quality and service.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

Staffing and Logistics Coordination

Canna Clinic Toronto
12.2016 - 09.2017
  • Recruited staff, as well as did training seminars for mass job fair and hiring sessions for all 8 stores.
  • Opened 8 stores in less than 8 months. We staffed a minimum of 15 people, and maximum of 30 at each store.
  • Created a training program to make the training consistent as well as providing the accurate product knowledge for sales stock, as well as added information to add to the customers service experience. Our program started off with a researched and well detailed 30 page handbook, and a 1 hour long seminar. At the end of each seminar we would have a quiz to make sure that te information was not only received but maintained. We then would biweekly visit each store and touch base with the management at each store, and with each employee to make sure their sales, product, and company knowledge and procedures were being maintained.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages. We ordered all stock replenishment and accessories to one store, and separated it according to the stores particular needs, and had a team to deliver them to each store.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movement,as well as tracking each stores progress financially, by product sales or discrepancies.

Core Team Leader

Appco Group
06.2014 - 01.2016
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Private Event Coordinator

Subsidory Of Maple Leaf Sports Entertainment
10.2012 - 01.2015
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations. Also worked with the client on a budget for supplies for the bar, as well as decoration. I sourced the cheapest options, and set up the events decor as well to have the best results with the lowest cost.
  • Performed event coordination for larger parties and gatherings, as well as served as a bartender for the event, and ensured we used as little stock as possible to save money.

Education

CannSell
Toronto
01.2022

Associate of Arts - Art And Design

George Brown College
05.2014

Smart Serve Certified
Toronto
01.2011

Skills

  • Sales & Customer Service
  • Correspondence Writing & Creating, as well as maintaining customer relations
  • Logistics in Sales as well as ordering and delivery
  • Administrative Support
  • Design & Graphic Design
  • Painting, Drawing, and Building small structures (props and technical stage structures)
  • Creating, Building, and maintaining customer service and relations
  • Product Knowledge
  • Researching what the new industry trends and products are that have the highest selling numbers in that demographic

Timeline

General Manager

Puffs Haven
10.2022 - 11.2023

Art Department: Set Decoration and Prop

Freelance
01.2022 - Current

Food and Beverage Team Leader

Granite Golf Club
04.2019 - 12.2019

Staffing and Logistics Coordination

Canna Clinic Toronto
12.2016 - 09.2017

Core Team Leader

Appco Group
06.2014 - 01.2016

Private Event Coordinator

Subsidory Of Maple Leaf Sports Entertainment
10.2012 - 01.2015

CannSell

Associate of Arts - Art And Design

George Brown College

Smart Serve Certified

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Mackenzie Muir