Mackenzie McIntosh
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Mobile Beverage Salesperson
Morgan Creek Golf Course
04.2023 - 10.2023
- Boosted sales by consistently and professionally engaging with customers while providing them with refreshments on the golf course.
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced product knowledge by attending training sessions and staying current with menus and products.
Server and Barista
Maya's Ice Cream
04.2021 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly service area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Milestone's Bar And Grill Restaurant
02.2019 - 03.2020
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Receptionist Coordinator
Ocean Park Ford
10.2017 - 02.2019
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Collaborated with team members to ensure seamless coordination of sales call distribution.
Education
Bachelor of Arts - Sociology
University of British Columbia
Vancouver, BC06.2025
Skills
- Cross-Selling Products and Services
- Product Description
- Customer Engagement
- Relationship Building
Affiliations
- Organized and Hard-working University Student.
- Pilates and Weightlifting.
- Running and Hiking.
- Cooking.
Timeline
Mobile Beverage Salesperson
Morgan Creek Golf Course
04.2023 - 10.2023
Server and Barista
Maya's Ice Cream
04.2021 - 09.2022
Server
Milestone's Bar And Grill Restaurant
02.2019 - 03.2020
Receptionist Coordinator
Ocean Park Ford
10.2017 - 02.2019
Bachelor of Arts - Sociology
University of British Columbia
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