Mackenzie McAskill
London,Canada
Summary
Professional with experience supporting executive leadership, ready to enhance organizational efficiency. Known for strong focus on team collaboration and consistent achievement of results. Skilled in managing complex schedules, coordinating high-profile meetings, and handling confidential information with discretion. Adaptable and dependable, capable of navigating changing needs with ease.
Overview
10
10
years of professional experience
Work History
Operations and Project Analyst
Global Warranty
01.2025 - Current
- Analyzed project data to identify trends and inform strategic decision-making.
- Coordinated cross-functional teams to ensure timely project deliverables and adherence to quality standards.
- Developed detailed project documentation, including scopes of work and timelines, enhancing clarity and accountability.
Executive Assistant to Chief Executive Officer
Global Warranty
06.2023 - 01.2025
- Coordinated executive schedules, ensuring efficient time management for CEO and senior leadership team.
- Developed and implemented streamlined processes for document management, improving retrieval times and accuracy.
- Collaborated with cross-functional teams to support project initiatives, driving alignment on goals and objectives.
- Maintained confidentiality of sensitive information, upholding organizational integrity and trust with stakeholders.
Receptionist
Global Warranty
02.2023 - 06.2023
- Managed front desk operations, ensuring efficient visitor flow and handling inquiries promptly.
- Implemented office supply inventory management, reducing waste and ensuring availability of essential materials.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Client Service Concierge
Global Warranty
12.2022 - 03.2023
- 4 months
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted clients in navigating warranty options, providing tailored solutions for diverse needs.
- Analyzed customer feedback to drive service enhancements and support continuous improvement efforts.
Perimeter Screener
St. Joseph's Health Care London
02.2022 - 12.2022
- Screened visitors and staff entering St. Joseph's Hospital.
- Followed and enforced COVID-19 protocols and policies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- 11 months
Inside Sales Representative
SCP Distributors Canada
04.2019 - 08.2021
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit, and set up payment methods.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Answered customers' questions regarding products, prices and availability.
- 2 years 5 months
Floor Representative
The Residence Society
09.2017 - 04.2018
- Acted as an ambassador for other students living in the Victoria Hall residence at Queen's University.
- 8 months
Sales Associate
Boathouse/Blackwell Supply Company
11.2015 - 12.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Developed, marketed and sold full range of products and support services.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- 2 years 2 months
Education
Bachelor of Arts - Political Studies
Queen's University
01-2026
Skills
- Project management
- Project analysis
- Data collection
- Cross-functional coordination
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Operations and Project Analyst
Global Warranty
01.2025 - Current
Executive Assistant to Chief Executive Officer
Global Warranty
06.2023 - 01.2025
Receptionist
Global Warranty
02.2023 - 06.2023
Client Service Concierge
Global Warranty
12.2022 - 03.2023
Perimeter Screener
St. Joseph's Health Care London
02.2022 - 12.2022
Inside Sales Representative
SCP Distributors Canada
04.2019 - 08.2021
Floor Representative
The Residence Society
09.2017 - 04.2018
Sales Associate
Boathouse/Blackwell Supply Company
11.2015 - 12.2017
Bachelor of Arts - Political Studies
Queen's University
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