Mackenzie Kinch
Port Moody,BC
Summary
Dependable, well-rounded individual with strong attention to detail and situational awareness. Respectful listening and communication skills; committed to working well with others on a team towards an enjoyable, positive work environment. Can empathize but still able to make smart decisions in difficult situations. Skilled in managing others and gifted in working with all types of personalities. Enjoy being busy and have a strong work-ethic and good judgement. Was a competitive dancer and awarded most Socially Responsible Student in high school. Motivated to learn, grow, and succeed.
Overview
9
9
years of professional experience
Work History
Senior Shift Leader
Port Moody Liquor Store
Port Moody, B.C.
06.2020 - 07.2022
- Responsible for managing entire staff and store on evening shifts
- Delegated daily tasks while maintaining staff productivity
- Continuously looked for opportunities to go above and beyond to improve customer experience, build rapport and create lasting customer relationships
- Trained and developed sales team to contribute to overall presentation and sales success of store
- Tracked stock using company inventory management software
- Opened & closed the store; completing end-of-day financial tasks of cash and card transactions
- Treated customers and co-workers with respect, friendliness and willingness to help whenever needed
- Actively worked to prevent and handle theft while maintaining staff and customer safety
Sales Associate
Bikini Village
Coquitlam, BC
06.2019 - 06.2020
- Provided positive first impressions to welcome existing, new and potential customers
- Prided myself in helping people feel comfortable trying on swimwear and sincerely encouraging them to find something to suit their body type and feel good about their choice
- Engaged in all standard retail sales duties and responsibilities (purchases, returns, exchanges)
Logistics Team Member
Quality Seminars
Coquitlam, BC
07.2016 - 03.2020
- Welcomed guests to seminars and events in professional and friendly manner (3 day events of 500+ attendees)
- Checked members/guests in and provided wristbands and materials; directed them to appropriate seating
- Assembled handouts and swag bags
- Assisted with any and all logistical tasks to help event organizers and ensure event ran smoothly
- Events often required 12 hour days including set-up and take-down
- Ensured vendors had everything required for booths and assisted with anything that needed attention
Front Desk Receptionist
Port Moody School of Dance
Port Moody, BC
09.2016 - 06.2018
- Pleasantly greeted students/parents while managing front desk duties (phone, registration, fees, questions)
- Responsible for younger students while they were on breaks in between classes
- Opened and locked up studio daily
- Thoroughly cleaned all areas of dance studio
Education
High School Diploma -
Heritage Woods Secondary School
Port Moody, BC06.2019
Skills
- Dependable, Adaptable, Proactive, & Cooperative
- Positive Communication
- Strong Empathy & Emotional Intelligence
- Excellent Situational Awareness
- Good Attention to Detail
- Confident in Dealing with Various Personality Types
- Handle issues with Courtesy & Respect
- Exceptional Customer Service, Management & Leadership
Timeline
Senior Shift Leader
Port Moody Liquor Store
06.2020 - 07.2022
Sales Associate
Bikini Village
06.2019 - 06.2020
Front Desk Receptionist
Port Moody School of Dance
09.2016 - 06.2018
Logistics Team Member
Quality Seminars
07.2016 - 03.2020
High School Diploma -
Heritage Woods Secondary School
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