Mackenzie Keuhl
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced companies.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Carhub Caledon Chrysler
01.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Processed customer orders and accurately handled payment transactions.
Nurse Extern
Southlake Regional Health Centre
10.2021 - 07.2022
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Observed and reported any changes in patient condition to proactively address potential risks.
Administrative Assistant
Carhub Caledon Chrysler
08.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies to maintain adequate stock levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Practical Nursing
Seneca College
King City04.2022
Skills
- Mail Handling
- Multi-Line Telephone Systems
- Time Management
- Verbal and Written Communication
- Database Administration
- Data Inputting
- Organization and Efficiency
- Bed Transfers
- Supporting Daily Living Needs
- Patient Needs Assessment
Languages
English
Full Professional
Timeline
Customer Care Representative
Carhub Caledon Chrysler
01.2023 - 06.2023
Nurse Extern
Southlake Regional Health Centre
10.2021 - 07.2022
Administrative Assistant
Carhub Caledon Chrysler
08.2018 - 03.2020
Diploma - Practical Nursing
Seneca College
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