Mackenzie Joy
Yellowknife,NT
Summary
Affirmative Action Candidate – Indigenous Aboriginal Person
Dedicated professional with demonstrated strengths in customer service and time management. Proficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Etandah Organic Day Spa
06.2024 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Manage bookings over the phone and on various computer applications.
- Use Point of Sale (POS) systems for manual and phone payments.
- Perform daily close outs to ensure proper fiscal management.
- Perform daily general janitorial duties to maintain safety and cleanliness of spa.
Customer Care Representative
YZF Cosmetic and Laser Clinic
04.2022 - 05.2022
- Processed payments securely over phone or online platform as needed during transactions.
- Navigated multiple computer systems and utilized search tools to find information.
- Managed large volume of daily calls while maintaining high customer satisfaction rate.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Utilized strong listening skills to understand customer concerns and empathize with their situation.
- Maintained up-to-date knowledge of company products, services, and promotions.
Service Writer
Ron's Equipment Rental and Industrial Supply
12.2023 - 02.2024
- Consulted with customers about concerns identified on vehicle, offering necessary, and optional services to be overseen during service visits.
- Explained completed work to customers, ensuring they understood all services performed.
- Oversaw maintenance scheduling for fleet vehicles by collaborating with mechanics, dispatchers, and management.
- Scheduled appointments for customers based on technician availability.
- Prepared service orders, including documenting concerns, estimating time, and costing out services.
- Satisfied customers by addressing service problems head-on, looping in mechanics and management to research and oversee complex concerns.
- Invoiced customers and processed payments for services rendered.
- Updated customers regularly on status of their vehicle repairs or maintenance.
- Participated in ongoing training programs to stay current with industry trends and best practices.
- Coordinated warranty repairs for vehicles, scheduling customers and ordering necessary parts.
- Managed customer complaints professionally and worked towards satisfactory resolutions.
- Maintained clean and organized work area, promoting positive customer experience.
- Communicated with technicians to obtain accurate information for repairs.
- Wrote detailed repair orders, including labor time estimates and necessary parts.
Store Associate
Wally's Drugs
10.2021 - 03.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided top-notch customer service, enhancing shopping experiences and increasing repeat business.
- Processed cash and credit transactions using POS system.
- Coordinated with managers and teammates to keep correct inventories.
Pool Attendant/Cashier
City of Yellowknife, Ruth Inch Memorial Pool
06.2021 - 08.2021
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Organized pool-related events and activities, promoting engagement among patrons.
- Monitored fitting rooms and completed general cleaning tasks throughout store.
- Covered multiple store areas by cross-training in distinct roles.
- Balanced cash drawer at beginning and end of each shift.
Education
Ecole Sir John Franklin Territorial High School
Yellowknife, NTSkills
- Adaptability and flexibility
- Data Entry
- Customer Service
- Payment Processing
- Customer Relationship Management
- Customer Relations
- Problem Resolution
- Telephone etiquette
- Product and service knowledge
- Team collaboration
Certification
Standard First Aid and CPR
Timeline
Customer Care Representative
Etandah Organic Day Spa
06.2024 - Current
Service Writer
Ron's Equipment Rental and Industrial Supply
12.2023 - 02.2024
Customer Care Representative
YZF Cosmetic and Laser Clinic
04.2022 - 05.2022
Store Associate
Wally's Drugs
10.2021 - 03.2022
Pool Attendant/Cashier
City of Yellowknife, Ruth Inch Memorial Pool
06.2021 - 08.2021
Ecole Sir John Franklin Territorial High School
Standard First Aid and CPR
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