Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Johnson

Elora

Summary

Throughout my work experience being a lifeguard/swimming instructor as well as a ice cream maker and server, I have gained an extensive amount of experience. I am able to quickly adapt to new tasks as well as I work amazing as a team. I also have wonderful customer service skills that I have grown over the years working with the public since a very young age.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lifeguard/Swimming Lessons Instructor

The Township of Centre Wellington
11.2021 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Server/Ice Cream Maker

Scoop Ice Cream
04.2024 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Learned how to properly make over fifteen ice cream flavours for the store
  • Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.

Fitness Coach

Forge X
07.2021 - 02.2023
  • Coached Children and sports teams
  • Maintained a positive and fun atmoshpere
  • Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
  • Instructed on proper use of equipment for safety of all members.
  • Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
  • Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.

Education

High School Diploma -

Centre Wellington District High School
Fergus, ON
06-2024

Bachelor of Arts - Business Administration/Project Management Online

Yorkville University
Yorkville
04-2028

Skills

  • Customer service
  • Interpersonal Skills
  • Strong work ethic
  • Attention to detail
  • Teamwork
  • First aid
  • Communication
  • Emergency procedures
  • Problem-solving

Certification

Standard First Aid and CPR-2024

Smart Serve-2025

Ontario Food Handlers Course-2025

National Lifeguard Certification-2024

Working at Heights-2025


Timeline

Server/Ice Cream Maker

Scoop Ice Cream
04.2024 - Current

Lifeguard/Swimming Lessons Instructor

The Township of Centre Wellington
11.2021 - Current

Fitness Coach

Forge X
07.2021 - 02.2023

High School Diploma -

Centre Wellington District High School

Bachelor of Arts - Business Administration/Project Management Online

Yorkville University
Mackenzie Johnson