Mackenzie Irwin
St. Catharines,ON
Summary
Dedicated professional with extensive experience in maintaining workplace cleanliness and guest relations at Best Western Hotel. Proven ability to enhance service quality through effective training and collaboration. Skilled in laundry room operations and adept at managing inventory, ensuring optimal efficiency and guest satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Laundry Attendant
Queens Landing Hotel
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Organized and restocked housekeeping carts with necessary supplies efficiently.
- Assisted in maintaining inventory of cleaning products and linens for optimal operations.
- Reported maintenance issues promptly to ensure guest satisfaction and room readiness.
- Followed established procedures for handling lost and found items effectively.
- Employed time management skills to prioritize tasks during peak occupancy periods.
Housekeeping Inspector
Best Western Hotel
St. Catharines, ON
07.2021 - Current
- Conducted thorough inspections of guest rooms and public areas to ensure cleanliness standards met.
- Collaborated with housekeeping staff to address any discrepancies in room conditions promptly.
- Assisted in training new team members on cleaning protocols and inspection procedures.
- Evaluated housekeeping performance, providing constructive feedback to enhance service quality.
- Reported maintenance issues to management, facilitating timely resolutions and guest satisfaction.
- Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
Housekeeping Room Attendant
Best Western Hotel
St. Catharines, ON
07.2021 - Current
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Organized and restocked housekeeping carts with necessary supplies efficiently.
- Assisted in maintaining inventory of cleaning products and linens for optimal operations.
- Reported maintenance issues promptly to ensure guest satisfaction and room readiness.
- Followed established procedures for handling lost and found items effectively.
- Employed time management skills to prioritize tasks during peak occupancy periods.
Sales Associate
The Children's Place
St. Catharines, ON
10.2020 - 07.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize sales opportunities and customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Collaborated with team members to execute promotional events and maintain store presentation standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Deploma - Highschool Deploma
St.Johns Adult Learning Centre
St. Catharines, ON06.2022
Skills
- Workplace cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Laundry equipment operation
- Guest relations
Languages
English
Full Professional
Timeline
Housekeeping Inspector
Best Western Hotel
07.2021 - Current
Housekeeping Room Attendant
Best Western Hotel
07.2021 - Current
Sales Associate
The Children's Place
10.2020 - 07.2021
Laundry Attendant
Queens Landing Hotel
High School Deploma - Highschool Deploma
St.Johns Adult Learning Centre