Summary
Overview
Work History
Education
Skills
Middle Initial
Training
Timeline
Generic

MACKENZIE HOLMES

Hamilton,Ontario

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

6
6
years of professional experience

Work History

Server

Endzone Bar & Grill
10.2023 - Current
  • Entered orders into computer system to coordinate with kitchen staff
  • Listened to guest needs and responded promptly for personalized service
  • Demonstrated hospitality and customer service while greeting tables
  • Adhered to state liquor regulations to serve alcohol safely
  • Took accurate notes detailing customer orders
  • Provided exceptional customer service by addressing and resolving guest concerns or complaints
  • Ensured accuracy of final bills before presenting them to customers for payment.

Server

August 8
04.2023 - 05.2024
  • Listened to guest needs and responded promptly for personalized service
  • Explained details for new menu items and daily specials
  • Restocked service stations to maximize availability
  • Supported bussers with table-cleaning during high-volume shifts
  • Delivered food and beverages promptly to customers.

Server Shift Leader

Bring Me Some Vegan
11.2021 - 03.2024
  • Demonstrated effective communication skills when speaking to patrons
  • Demonstrated my ability to keep clean tables, dishes, utensils, etc
  • Demonstrated my ability to effectively prepare, prep, cook, assemble, and neatly pack food for table orders and to-go orders
  • Demonstrated my ability to work 12-hour shifts
  • Demonstrated my ability to work in a very fast-paced environment that had me juggling multiple tasks at one time
  • Ensured customer satisfaction and handled customer complaints in a professional manner
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service
  • Monitored inventory levels
  • Assisted with training new servers on company policies and procedures as well as proper food handling techniques
  • Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.

Pool Monitor

Effort Trust
03.2021 - 08.2023
  • Demonstrated my ability to effectively watch up to 25 patrons at once
  • Performed daily maintenance tasks such as cleaning filters and skimming surfaces
  • Inspected restrooms periodically throughout the day to ensure they are clean and stocked with supplies
  • Educated visitors about aquatic safety measures such as not running near the edge of the pool
  • Maintained surveillance of pool area to ensure safety and security of patrons
  • Enforced rules and regulations pertaining to pool use
  • Greeted guests upon arrival at the facility, answered questions regarding facility policies and procedures.

Server

Carrington
01.2018 - 01.2019
  • Performed opening and closing duties such as setting up the dining area, restocking supplies
  • Communicated effectively with kitchen staff regarding customer allergies or special requests
  • Stayed informed about daily specials, new menu items, promotions
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Took orders from customers accurately and in a timely manner
  • Delivered food orders promptly and courteously
  • Monitored dining room for cleanliness and proper set-up at all times
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

High School Diploma -

Sir Allan MacNab Secondary School
Hamilton, ON
06.2019

Skills

  • Willingness to Learn
  • Table Bussing
  • Cleaning and Sanitation
  • Food Presentation
  • Menu Knowledge
  • Persistence
  • Initiative
  • Adaptability
  • Communication
  • Food Running
  • Table resetting

Middle Initial

M H

Training

  • Infection control training (03/01/19)
  • Work health and safety training (03/01/19)
  • Red cross standard first aid & CPR-HPC (04/01/19)

Timeline

Server

Endzone Bar & Grill
10.2023 - Current

Server

August 8
04.2023 - 05.2024

Server Shift Leader

Bring Me Some Vegan
11.2021 - 03.2024

Pool Monitor

Effort Trust
03.2021 - 08.2023

Server

Carrington
01.2018 - 01.2019

High School Diploma -

Sir Allan MacNab Secondary School

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MACKENZIE HOLMES