Mackenzie Heide
Niverville,Canada
Summary
Enthusiastic and reliable worker with over 5 years of customer service experience, and over 2 years of serving experience. Takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Strong organizational skills, communication, and proven ability to quickly adapt to new environments. Experienced trainer that efficiently helps new workers learn.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Stella's on Pembina
09.2022 - Current
- Have learned and worked every position in the restaurant as I am cross-trained
- Always on time and very reliable
- Consistently do server tasks such as wiping tables, bussing tables, stocking my section, sweeping, mopping, rolling cutlery, and etc
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.
Server
IHOP kenaston
10.2022 - 06.2023
- Followed dress code/uniform requirements
- Followed rules and any tasks assigned to me
- Maintained great work relationships with all co-workers and management team
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Team Member
Tim Hortons
09.2019 - 06.2022
- Worked hard to learn required tasks quickly to maximize performance
- Always went above and beyond work requirements
- Resolved any issues quickly
- Trained new members using approved training materials and information
- Processed and received customer special orders
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School -
Niverville High School
Niverville, MB06.2022
Skills
- Communication skills
- Restaurant experience
- Serving
- Time management
- Positive attitude
- Organizational Skills
- Self motivated
- Speed and efficiency
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Sales Techniques
- Sales expertise
- Memory retention
Languages
English
Certification
- Smart Choices Safe Serve Certification
Timeline
Server
IHOP kenaston
10.2022 - 06.2023
Server
Stella's on Pembina
09.2022 - Current
Team Member
Tim Hortons
09.2019 - 06.2022
High School -
Niverville High School