LANA LUSH
34 MACCARTHY CRESCENT,NL
Summary
Dynamic professional with a proven track record at Eastern Health Care, excelling in multitasking and administrative support. Enhanced customer satisfaction through effective problem-solving and meticulous document management. Known for maintaining confidentiality and demonstrating exceptional telephone etiquette, fostering positive relationships and loyalty among clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CLERK 2
Eastern Health Care
300 PRINCE PHILIP DRIVE, ST.JOHN'S NL A1B 3V6
05.2009 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Customer Service Representative
CANADA REVNUE AGENCY
St. John's, NL
01.2025 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
No Degree - MEDICAL TERMINOLOGY
KEYIN COLLEGE
St. John's, NL04-2013
High School Diploma -
GED
St. John's, NL05-2009
Skills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Prioritization
- File maintenance
- Document management
- Mail handling
- Confidentiality
- Verbal and writing communication
- Multitasking Abilities
- Problem-solving
Certification
MEDICAL YERMINOLOGY
Timeline
Customer Service Representative
CANADA REVNUE AGENCY
01.2025 - 05.2025
CLERK 2
Eastern Health Care
05.2009 - Current
No Degree - MEDICAL TERMINOLOGY
KEYIN COLLEGE
High School Diploma -
GED