- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Photography
- Drawing and Painting
Mackenzie Guppy
Barrie
Summary
Offering strong interpersonal skills and willingness to learn and grow in customer service roles. Brings understanding of customer needs and conflict resolution, ensuring smooth and pleasant customer experience. Ready to use and develop communication and problem-solving skills in Customer Service Representative Contractor role.
Overview
4
4
years of professional experience
Work History
Rock Climbing Guide
Alt. Rock
02.2024 - 04.2024
- Facilitated pre-climb briefings outlining key safety guidelines ensuring each participant understood their responsibilities throughout the excursion.
- Enhanced client safety by meticulously inspecting and maintaining all climbing equipment.
- Mentored novice climbers, building strong foundations for their future climbing endeavors.
- Educated clients on rock climbing techniques, gear usage, and safety procedures in adherence to industry standards.
- Established rapport with clients through effective communication, fostering trust and a positive learning environment.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Built personal relationships with guests to promote positive experiences.
Care Provider
Rob and Michelle Cretzman
01.2022 - 04.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Helped children learn how to complete small chores appropriate for age level.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Reassured children when upset providing emotional support and stability.
House Sitter
Caroline and Lawrence Fisker
03.2020 - 03.2023
- Communicated with homeowner via phone or text.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
- Demonstrated flexibility in accommodating last-minute changes or requests from homeowners, prioritizing client satisfaction and positive experiences.
- Established strong rapport with clients through consistent professionalism and excellent interpersonal skills, leading to repeat business opportunities.
Volunteer
ECAF
08.2023 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
High School Diploma -
Innisdale Secondary School
Barrie, On06-2026
Skills
- Companionship skills
- Personal care
- Exercise encouragement
- Heavy lifting
- Client instruction
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Creative thinking
- Flexibility
- Attention to detail
Interests
Timeline
Rock Climbing Guide
Alt. Rock
02.2024 - 04.2024
Volunteer
ECAF
08.2023 - 08.2023
Care Provider
Rob and Michelle Cretzman
01.2022 - 04.2022
House Sitter
Caroline and Lawrence Fisker
03.2020 - 03.2023
High School Diploma -
Innisdale Secondary School
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