Mackenzie Grooms
Rancho Cucamonga
Summary
Dynamic and enthusiastic healthcare professional with over five years of experience at San Dimas Community Hospital, complemented by an internship as a teacher's aide at Charter Oak High School, assistant coaching at PAC Juniors volleyball club, and hands-on experience in a fast-paced environment at Terry’s Burgers Restaurant. Proven ability to quickly master new tasks while building strong relationships with customers, clients, and staff. Committed to maintaining a friendly and professional demeanor to ensure a positive experience in any setting. Dedicated to applying a diverse skill set in volunteer and childcare environments to support team goals and improve service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Registrar, PBX Operator, ER Registration
San Dimas Community Hospital
09.2020 - Current
- Managed patient check-in and registration processes, ensuring accurate data entry and compliance while adhering to HIPAA regulations in handling sensitive personal information.
- Coordinated insurance verification and eligibility checks to streamline billing processes.
- Trained new staff on registration procedures and system navigation for improved efficiency.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
Assistant Coach
Pacific Juniors Volleyball Club
01.2020 - 01.2021
- Developed and implemented training programs to enhance player skills and teamwork.
- Analyzed player performance data to inform coaching strategies and improve outcomes.
- Promoted sportsmanship and positive attitudes among team members during practices and tournaments.
Cashier, Dishwasher, Food Preparation
Terry’s Burgers
11.2018 - 08.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Clean the establishment: Bathrooms, sweeping, dishes, wiping down tables and windows.
Education
Bachelor of Arts - Human Development and Psychology, Forensic Psychology
Life Pacific University
San Dimas, CA05.2024
Skills
- Professionalism and ethics
- Positive attitude
- Building relationships
- Resourcefulness and initiative
- Adaptability and flexibility
- HIPAA compliance
Certification
30-Day Substitute Teaching Permit
INTERESTS / ACTIVITIES
Life Pacific College Volleyball Team, Previously on Varsity Volleyball, Previously on Varsity Water Polo, Working Out, Family Trips
Timeline
Patient Registrar, PBX Operator, ER Registration
San Dimas Community Hospital
09.2020 - Current
Assistant Coach
Pacific Juniors Volleyball Club
01.2020 - 01.2021
Cashier, Dishwasher, Food Preparation
Terry’s Burgers
11.2018 - 08.2019
Bachelor of Arts - Human Development and Psychology, Forensic Psychology
Life Pacific University