Mackenzie Gonzalez

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding restaurants values and standards.
• Trained new employees on company policies and job responsibilities, ensuring seamless integration into the team.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Provided quality service in a high-volume restaurant for costumers while multi-tasking managerial duties.

• Cleaned counters, machines, utensils, and work environment daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Senior Project Participant – Dental Hygiene & Procedure Awareness

• Followed proper PPE protocols to ensure safety and professionalism during dental-related activities.
• Gained some comprehensive knowledge of dental hygiene practices and procedures.
• Developed an understanding of dental terminology and clinical techniques.
• Successfully completed an accredited senior project, culminating in a detailed report presented to a panel of board members.
• Recognized for excellence by receiving the highest score in my senior class for this project.