Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Gardiner

London,ON

Summary

Driven Senior Associate with a proven track record at Spencer's Gifts, adept in complex problem-solving and fostering team leadership. Excelled in enhancing client relationships and securing new business through strategic insights and exceptional communication. Certified in First Aid and CPR, demonstrating a commitment to workplace safety and emergency awareness.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Associat

Spencer's Gifts
11.2022 - Current
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
  • Played a key role in driving business growth by identifying potential areas of expansion and presenting strategic recommendations to senior leadership.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.

Senior Associate

The Shoe Company
05.2022 - 05.2024
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
  • Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
  • Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
  • Played a pivotal role in securing new business opportunities through tailored proposals and presentations.

Sales Associate

Serendipity Soy Wax Candles
08.2022 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Ontario Security License
London, ON
05.2024

Use Of Force

GC Tactical
London, ON
05.2024

First Aid And CPR Level C

Canadian Red Cross
London, ON
04.2024

High School Diploma -

Sir Wilfred Laurier Secondary School
London, ON
06.2021

Skills

  • Team Leadership

  • Verbal and written communication

  • Workplace Safety

  • Emergency Response

  • First Aid Certified

  • English fluency

  • Keen observer

  • Emergency awareness

  • Complex Problem-Solving

  • Customer Service

  • CPR Certified

  • Reliable and Responsible

Certification

  • Licensed Security Guard - May 2024
  • CPR and First Aid Level C
  • Use Of Force


Timeline

Senior Associat

Spencer's Gifts
11.2022 - Current

Sales Associate

Serendipity Soy Wax Candles
08.2022 - 11.2023

Senior Associate

The Shoe Company
05.2022 - 05.2024

Ontario Security License

Use Of Force

GC Tactical

First Aid And CPR Level C

Canadian Red Cross

High School Diploma -

Sir Wilfred Laurier Secondary School

Similar Profiles

CREATE PROFILE
Mackenzie Gardiner