Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista
Mackenzie Fach

Mackenzie Fach

Toronto,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Nutbar Co
10.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.

Team Leader

Nutbar Co
04.2021 - 10.2022
    • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
    • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
    • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
    • Streamlined workflow processes for better customer service and reduced wait times.

Barista

Starbucks
10.2019 - 01.2021
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Sales Associate

Sunglass Hut
11.2019 - 03.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed returns, exchanges and refunds by store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Hostess

The Powerhouse
05.2017 - 06.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

High School Diploma -

Orchard Park Secondary School
Stoney Creek, ON
06.2019

Skills

    • Customer Relations
    • Operations Oversight
    • Stock management
      • Hiring and Training
      • Store Organization

Languages

English
Native or Bilingual

Timeline

Assistant Store Manager

Nutbar Co
10.2022 - Current

Team Leader

Nutbar Co
04.2021 - 10.2022

Sales Associate

Sunglass Hut
11.2019 - 03.2020

Barista

Starbucks
10.2019 - 01.2021

Hostess

The Powerhouse
05.2017 - 06.2018

High School Diploma -

Orchard Park Secondary School

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Mackenzie Fach