Mackenzie Fach
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Nutbar Co
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
Team Leader
Nutbar Co
04.2021 - 10.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
Barista
Starbucks
10.2019 - 01.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Sales Associate
Sunglass Hut
11.2019 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed returns, exchanges and refunds by store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Hostess
The Powerhouse
05.2017 - 06.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Orchard Park Secondary School
Stoney Creek, ON06.2019
Skills
- Customer Relations
- Operations Oversight
- Stock management
- Hiring and Training
- Store Organization
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Nutbar Co
10.2022 - Current
Team Leader
Nutbar Co
04.2021 - 10.2022
Sales Associate
Sunglass Hut
11.2019 - 03.2020
Barista
Starbucks
10.2019 - 01.2021
Hostess
The Powerhouse
05.2017 - 06.2018
High School Diploma -
Orchard Park Secondary School