Mackenzie Dunn
Phelpston,ON
Summary
Friendly, outgoing first-year university student with retail and customer service experience looking for seasonal, summer employment opportunities.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate Cashier
Big River Bakery
04.2023 - 08.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases.
- Operated POS terminals and cash drawer balancing.
- Connected with customers to support positive transaction experiences and address service concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Recommended complementary purchases to customers, increasing revenue.
Summer Camp Counselor
Camp Tanamakoon
08.2022 - 08.2022
- Supported children by actively listening and offering encouragement.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Baker/Front of House Staff Member
Oliver's Coffee
09.2021 - 07.2022
- Baked muffins, cookies, scones, and made sandwiches.
- Prepared bagels and filled customers' drink orders.
- Operated a cash register in completion of order payment.
- Daily closing of store including washing floors and reconciliation of cash register at end of shift.
Grocery Store Cashier
Independent Grocers
01.2020 - 08.2020
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Directed or escorted customers to product location on sales floor.
- Boosted efficiency by keeping work areas clean and tidy
- Provided reassurance and support to customers in following the public health guidelines in accordance to provincial COVID protocols
Volunteer Vendor
Church Christmas Market Place
11.2017 - 11.2018
- Processed transactions by calculating purchase totals and collecting payments.
- Set up displays and signage to attract customers and boost sales for [Product or Service].
- Communicated with store employees to maintain conditions and appearance of retail area.
Summer Camp Counselor in Training
HUB Youth Company
07.2018 - 08.2018
- Assisted with planning and scheduling various camp activities, motivating, and encouraging campers to participate in events.
- Organized camp events and set up sporting equipment, tables and chairs to prepare for activities.
- Led groups of children safely through variety of camp activities.
Education
Bachelor of Science - Human Kinetics
University of Guelph
Guelph, Canada04.2027
Skills
- Customer Support
- Handling Complaints
- Upselling strategies
- POS Terminal Operation
- Merchandise Restocking
- Dependability
- Credit card processing
- Cash Handling Accuracy
- Quick Learner
- Customer Engagement
Timeline
Retail Sales Associate Cashier
Big River Bakery
04.2023 - 08.2023
Summer Camp Counselor
Camp Tanamakoon
08.2022 - 08.2022
Baker/Front of House Staff Member
Oliver's Coffee
09.2021 - 07.2022
Grocery Store Cashier
Independent Grocers
01.2020 - 08.2020
Summer Camp Counselor in Training
HUB Youth Company
07.2018 - 08.2018
Volunteer Vendor
Church Christmas Market Place
11.2017 - 11.2018
Bachelor of Science - Human Kinetics
University of Guelph
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