Mackenzie Dunham
Victoria
Summary
Experienced hospitality worker with a strong track record of providing exceptional service in fast-paced dining environments. Recognized for focus on teamwork and achieving customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Variable Manager
Bin 4 Burger Lounge
09.2023 - Current
- Hands-on leader that holds myself and team members to a high-professional standard.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitor bar inventory and place liquor orders
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server/Bartender
Bin 4 Burger Lounge
07.2022 - Current
- Developed strong customer service skills and the ability to build rapport with guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with Toast and Silverware POS systems to place orders, manage bills, and handle complimentary items.
Quality Control Analyst and Administrative Assistant
Three Cedars MD
04.2022 - 09.2022
- Completed administrative duties such as answering and triaging phone calls from patients, responding to emails, and booking appointments.
- Improved overall production efficiency by identifying and resolving quality control issues.
Host
Fit4Less
06.2021 - 08.2022
- Completed administrative duties as required such as maintaining organized file systems, answering phones, and data entry.
- Assisted in ensuring that the club meets cleanliness standards.
- Ensured that all members were warmly greeted and welcomed in the club and that their needs were promptly met.
Education
BSc - Biology and Psychology
University of Victoria
04.2024
Certification
- Serving It Right - Responsible Service BC
- Standard First Aid and CPR C - Alert First Aid
Timeline
Variable Manager
Bin 4 Burger Lounge
09.2023 - Current
Server/Bartender
Bin 4 Burger Lounge
07.2022 - Current
Quality Control Analyst and Administrative Assistant
Three Cedars MD
04.2022 - 09.2022
Host
Fit4Less
06.2021 - 08.2022
BSc - Biology and Psychology
University of Victoria
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