Mackenzie Duffy
Toronto
Summary
Proven in enhancing customer experiences at Sobeys Ontario, I excel in conflict resolution and cash handling, showcasing a blend of hard and soft skills. Demonstrated ability to foster customer loyalty and improve retention rates, I bring a dynamic approach to achieving and surpassing sales goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Sobeys Ontario
10.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Camp Counselor
Pedalheads Bike Camps
03.2022 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Sales Associate
Brandy Melville
11.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Volunteer
Beach Metro
12.2020 - Current
- Supported community engagement.
- Delivered two routes bi-monthly.
- Completed tasks within required time frame.
Education
Bachelor of Arts - Social Sciences
University of Toronto
Toronto, ON04-2028
Skills
- Customer service
- Cash handling
- Cleaning and sanitizing
- Conflict resolution
- Refunds and exchanges
- Loyalty program promotion
- Liquor law compliance
- Training and onboarding
- Team collaboration
- Reliability and punctuality
- Patience and empathy
Languages
English
Native or Bilingual
French
Professional Working
Accomplishments
- DELF B1
Certification
Standard First Aid & CPR/AED Level C - Coast2Coast
- Skiing Instructor - Level 1 - Canadian Ski Instructor Alliance
- Bronze Cross and Standard First Aid (CPC -C) - Lifeguarding Academy
- Bronze Medallion and Emergency First Aid (CPR-B)- City of Toronto
Timeline
Cashier
Sobeys Ontario
10.2023 - Current
Sales Associate
Brandy Melville
11.2022 - 06.2023
Camp Counselor
Pedalheads Bike Camps
03.2022 - 08.2024
Volunteer
Beach Metro
12.2020 - Current
Bachelor of Arts - Social Sciences
University of Toronto
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