Mackenzie Derossett

• Managed lodging arrangements for clients and escorts traveling for medical services under the Non-Insured Health Benefits (NIHB) program at Sioux Lookout First Nations Health Authority (SLFNHA).
• Coordinated bookings and communicated with hotels and service providers to ensure timely, policy-compliant accommodations aligned with client needs.
• Utilized multiple databases and systems to accurately enter, track, and manage client and escort information, ensuring up-to-date records for reporting and follow-up.
• Responded to urgent or complex situations, including incident management and reporting to local authorities or relevant agencies.
• Demonstrated strong organizational skills in a fast-paced environment, balancing multiple priorities with attention to detail.
• Developed advanced administrative, communication, and client service skills through daily coordination and problem-solving.
• Gained hands-on experience in healthcare logistics, client relations, and policy adherence within a culturally sensitive context.

Order Desk Associate – Fresh Market Foods

• Processed customer orders, managed inventory, and coordinated with suppliers and airlines for timely shipments to remote communities.
• Entered and maintained order data, responded to inquiries, and ensured accurate, on-time fulfillment.
• Gained experience in logistics, inventory systems, and customer service in a fast-paced environment.

Wine and Beer Clerk – Fresh Market Foods

• Managed alcoholic beverage section, ensured proper stocking and labeling, and assisted customers with product selection.
• Verified IDs and processed transactions in compliance with local alcohol regulations.
• Built strong customer service and retail operations skills.

Laundry Attendant & Housekeeper – Sioux Lookout Inn & Suites

• Cleaned and sanitized guest rooms, bathrooms, and common areas to meet hotel quality and safety standards.
• Replenished supplies and ensured rooms were guest-ready in a timely manner.
• Operated commercial laundry machines to wash, dry, fold, and distribute linens and towels.
• Followed strict health and hygiene protocols while meeting daily cleaning quotas.
• Worked independently and with a team in a fast-paced, customer-focused environment.
• Strengthened time management, attention to detail, and efficiency under pressure.