Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Cuthbert

Toronto ,Ontario

Summary

Over three years of experience in team leadership and daily operations management within retail and service sectors. Proven ability to manage inventory, oversee finances, and deliver exceptional customer service. Expertise in staff training, client relations, and compliance with health and safety regulations, supported by certifications in WHMIS and Bloodborne Pathogens. Additional skills include social media management and a commitment to fostering positive experiences for customers and employees.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Steel N Ink
Toronto, ON
04.2023 - 10.2024
  • Implemented comprehensive policies and procedures for staff, crafting detailed manuals and expectation guidelines.
  • Conducted weekly inventory management, including supply orders.
  • Provided customer support through emails, phone calls, and social media inquiries, overseeing appointment bookings, and addressing complaints.
  • Managed advertising, and maintained a strong social media presence.
  • Organized, delegated, and supervised daily operations, including employee scheduling, and conducting reviews.
  • Handled all financial transactions, including payroll, tips, and bank deposits.
  • Utilized Squarespace for bookings, staff communication, and scheduling.
  • Ensured compliance with provincial health and safety regulations by implementing and strictly adhering to sanitation, sterilization, and safety protocols, safeguarding both staff and clients.

Receptionist

Flow Tattoo
Toronto, ON
07.2022 - 04.2023
  • Answered incoming calls, took messages, and coordinated with clients through email to book appointments, and respond to inquiries.
  • Offer detailed information about the tattooing process, aftercare instructions, and guidance on choosing artists.
  • Execute opening and closing duties.
  • Processed customer payments using Clover point-of-sale terminals according to company policies and procedures.
  • Confirm appointment attendance by calling and sending email reminders to clients.
  • Check in clients, ensuring the completion of all necessary waivers and consent forms.
  • Managed appointments using Google Calendar to optimize scheduling.

Manager

NKD Wax And Thread
Toronto, ON
09.2021 - 04.2023
  • Answered all phone calls and emails to coordinate with clients to provide information on waxing, threading, and tinting services, memberships, pricing, products, and to book appointments.
  • Process cash and card transactions through the MindBody system.
  • Handle stocking and monitoring inventory, including placing product and supply orders from distributors.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed social media and content creation, maintaining an online presence and advertising.
  • Coached, mentored and trained team members in order to improve their job performance.

Sales Associate

Bath And Body Works
Toronto, ON
09.2020 - 09.2021
  • Built a loyal customer base through engagement, uncovering needs, making product recommendations, sales conversion, and capturing customer phone numbers and email addresses.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Supported product replenishment activities that kept the store full and abundant.
  • Assisted with floorset execution, window changes, visual presentation, and marketing placement.
  • Provided friendly service, and accuracy in handling customer transactions.

Cashier / Cook

A&W
Peachland, BC
02.2017 - 08.2020
  • Fully cross-trained in both front-of-house and back-of-house roles.
  • Took customer orders, processed payments, and provided fast, friendly service at the counter and drive-thru.
  • Prepared food according to A&W standards, maintaining food safety, and cleanliness protocols.
  • Managed multiple tasks in a fast-paced environment, including cooking, cleaning, restocking, and assisting teammates as needed.
  • Supported smooth shift operations by switching between stations and helping wherever needed.

Education

High School Diploma -

Mount Boucherie Secondary School
West Kelowna, BC
06.2020

Skills

  • Inventory management
  • Social media management
  • Employee training
  • Scheduling coordination
  • Conflict resolution
  • Appointment scheduling
  • Customer service
  • Sales promotions
  • Store operations
  • Store displays
  • Accurate money handling
  • Policies and procedures

Certification

  • WHMIS Certification
  • Bloodborne Pathogens certification
  • Ontario Supervisor Health and Safety Awareness

Timeline

Store Manager

Steel N Ink
04.2023 - 10.2024

Receptionist

Flow Tattoo
07.2022 - 04.2023

Manager

NKD Wax And Thread
09.2021 - 04.2023

Sales Associate

Bath And Body Works
09.2020 - 09.2021

Cashier / Cook

A&W
02.2017 - 08.2020

High School Diploma -

Mount Boucherie Secondary School

Similar Profiles

CREATE PROFILE
Mackenzie Cuthbert