Mackenzie Cook
North Bay,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Lavish Beauty Lounge
04.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Laser Technician
Luxurious Laser And Cosmetics
04.2022 - 02.2024
- Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided exceptional customer service to customers.
Program Activity Leader
Boys & Girls Club of Durham
01.2016 - 01.2018
- Enhanced team communication by implementing regular team meetings and checkins.
- Developed a more efficient activity schedule, resulting in increased participant satisfaction.
- Collaborated with fellow staff members to create innovative and engaging activities for all age groups.
- Cultivated a positive environment by enforcing safety rules and guidelines during every activity session.
Volunteer
Nova's Ark, The Table, Feed The Need
01.2013 - 01.2018
- Enhanced community outreach by organizing and participating in various volunteer events.
- Boosted team morale and productivity by consistently providing support and encouragement to fellow volunteers.
- Developed strong organizational skills by managing schedules, budgets, and resources for multiple volunteer projects simultaneously.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
Team Member
Jimmy Guacos
01.2016 - 01.2017
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Busgirl
Shrimp Cocktail
01.2015 - 01.2016
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
Education
High School Diploma -
Eastdale Collegiate And Vocational Institute
Oshawa, ON06.2016
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Office Administration
- Scheduling
- Document Control
- Patient confidentiality
- Teamwork and Collaboration
- Following Instructions
- Positive Attitude
Languages
English
Full Professional
Timeline
Administrative Assistant
Lavish Beauty Lounge
04.2022 - Current
Laser Technician
Luxurious Laser And Cosmetics
04.2022 - 02.2024
Program Activity Leader
Boys & Girls Club of Durham
01.2016 - 01.2018
Team Member
Jimmy Guacos
01.2016 - 01.2017
Busgirl
Shrimp Cocktail
01.2015 - 01.2016
Volunteer
Nova's Ark, The Table, Feed The Need
01.2013 - 01.2018
High School Diploma -
Eastdale Collegiate And Vocational Institute
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