Mackenzie Collingridge
New Bothwell,MB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Associate
4L Communications
12.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed returns, exchanges and refunds in accordance with store policy.
- Completed physical inventory counts each month.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Sales Manager
4L Communications
05.2021 - 11.2023
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created scheduling that worked for both staff and the business.
Sales Associate
Empowered Communications
04.2017 - 04.2021
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Hit monthly sales targets
- Kept up to date with current tech products and other available promotions to best serve the clients.
- Performed regular open and close duties and effective organization in daily retail operations.
Resident Technician
Staples
09.2015 - 02.2017
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
High School Diploma -
Steinbach Regional Secondary
Steinbach, MB08.2015
Skills
- Customer Service
- Highly Organized
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Multi-tasking strength
- Goal-Oriented
- Experience in multiple Office programs
- Computer Skills
- Management Experience
Languages
English
Timeline
Sales Associate
4L Communications
12.2023 - Current
Sales Manager
4L Communications
05.2021 - 11.2023
Sales Associate
Empowered Communications
04.2017 - 04.2021
Resident Technician
Staples
09.2015 - 02.2017
High School Diploma -
Steinbach Regional Secondary
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