Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mackenzie Collingridge

New Bothwell,MB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Sales Associate

4L Communications
12.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Completed physical inventory counts each month.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.

Sales Manager

4L Communications
05.2021 - 11.2023
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Created scheduling that worked for both staff and the business.

Sales Associate

Empowered Communications
04.2017 - 04.2021
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Hit monthly sales targets
  • Kept up to date with current tech products and other available promotions to best serve the clients.
  • Performed regular open and close duties and effective organization in daily retail operations.


Resident Technician

Staples
09.2015 - 02.2017
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

Education

High School Diploma -

Steinbach Regional Secondary
Steinbach, MB
08.2015

Skills

  • Customer Service
  • Highly Organized
  • Teamwork and Collaboration
  • Problem-solving skills
  • Time Management
  • Multi-tasking strength
  • Goal-Oriented
  • Experience in multiple Office programs
  • Computer Skills
  • Management Experience

Languages

English

Timeline

Sales Associate

4L Communications
12.2023 - Current

Sales Manager

4L Communications
05.2021 - 11.2023

Sales Associate

Empowered Communications
04.2017 - 04.2021

Resident Technician

Staples
09.2015 - 02.2017

High School Diploma -

Steinbach Regional Secondary

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Mackenzie Collingridge