Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mackenzie Charbonneau

Ottawa,ON

Summary

Accomplished Assistant Manager with demonstrated leadership abilities, strategic planning expertise and problem-solving abilities.


Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Well-versed in sales, personnel management, accounting and inventory management.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Kettlemans Bagels Co.
09.2021 - Current
  • Managed day-to-day operations to meet overall expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Responsible for recruiting, interviewing and on-boarding new employees.
  • Assisted with building, and responsible for carrying out new training and development plans.
  • Successfully manages staff scheduling of over 30 people, including identifying gaps ahead of time to limit disruptions to flow of service.
  • Trusted with lowering labour costs and successful spearheaded new strategies to meet targets.
  • Tasked with completing biweekly payroll to ensure that staff members get paid efficiently and without error.
  • Developed and maintain staff succession plan to aid over 55 employees in achieving their highest potential.
  • Completed employee performance reviews.
  • Strong knowledge of Oracle. Used daily for various reports.
  • Completes weekly ordering to multiple vendors while maintaining PAR levels and implements adjustments based on needs of this store.
  • Knowledge of various invoicing processes including paying invoices to multiple vendors (using Notch and Optimum Control) and creating invoices in Quickbooks.
  • Continuously provides outstanding customer service to foster returning customer relations.
  • Conducts monthly full store inventory to highlight areas of waste, address discrepancies and lower food cost. Strong knowledge of Optimum Control and Yellow dog Inventory systems.
  • Successfully created and implemented new Excel ordering tools to help meet PARs and improve manager efficiency.
  • Implemented changes to SOPs as directed from Upper Management quickly and effectively.
  • Implemented filing systems to increase organization.

Supervisor

Kettlemans Bagels Co.
12.2020 - 09.2021
  • Managed employees throughout each shift.
  • Made sure all tasks were completed to set up the next shift for success.
  • Managed sorting and receiving of inventory.
  • Trained over 15 new employees.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored staff performance and provided coaching.
  • Maintained high standard of restaurant cleanliness.
  • Assisted Management imputing invoices.
  • Assisted Management to counted inventory.

Supervisor/Store District Trainer

Five Guys
09.2017 - 12.2020
  • Provided instruction, coaching and motivation.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and productivity.
  • Responsible for opening and closing store, counting cash and running daily sales reports.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
  • Was responsible for training and development of over 100 employees, including Supervisors and Managers, at multiple locations.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

St Patrick's High School
Ottawa, ON
06.2019

Skills

  • Time Management
  • Filing and Organization
  • Microsoft Office Expertise
  • Multitasking and Prioritizing
  • Scheduling and Coordinating
  • Staff Management
  • Business Administration and Reporting
  • Payroll
  • Training and Development
  • Performance Tracking and Evaluations
  • Cost Control
  • Accounts Payable and Accounts Receivable

Additional Information

  • Standard First Aid and CPR/AED Level C
  • WHMIS
  • Workplace Safety
  • Service Excellence
  • ServSafe
  • Oxygen Therapy and Airway Management
  • Sports Wrapping and Taping
  • Fire Safety and Extinguisher
  • Sterile Technique
  • Allergy Awareness
  • Suturing Techniques
  • Infection Prevention and Control

Timeline

Assistant Manager

Kettlemans Bagels Co.
09.2021 - Current

Supervisor

Kettlemans Bagels Co.
12.2020 - 09.2021

Supervisor/Store District Trainer

Five Guys
09.2017 - 12.2020

High School Diploma -

St Patrick's High School

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Mackenzie Charbonneau