Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MacKenzie Campbell

Kingston,ON

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Canada House Clinics. Excelled in enhancing patient and customer satisfaction through meticulous attention to detail and superior organizational skills. Proven track record in fostering teamwork and continuous improvement, achieving significant efficiency gains. Skilled in MS Office and adept at creating positive, productive work environments.

Overview

11
11
years of professional experience

Work History

CPM Administrator/Office Supervisor

Canada House Clinics
07.2022 - Current
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior service and effectively troubleshooting issues.
  • Maintained overall safe work environment with enforcement of safety procedures.
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Participated in community outreach.
  • Completed and submitted purchase requests & expense reports on a monthly basis.

Customer Service Representative

Canada Post
02.2022 - 03.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
  • Sorted mail according to size, shape and destination.
  • Weighed mail and computed pricing amounts.
  • Expedited parcel retrieval for customers using an organized storage system for easy access.

Emergency Department Registration Clerk

Kingston Health Sciences Centre
06.2021 - 01.2022
  • Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
  • Maintained confidentiality of sensitive patient information, adhering to hospital policies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Registered and verified patient records with most up-to-date information.
  • Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.

Customer Service Representative

LCBO
04.2016 - 05.2021
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy store.
  • Met customer service goals and exceeded customer expectations.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Medical Administrative Assistance

LMC Diabetes and Endocrinology Centres
11.2013 - 12.2015
  • Maintained and updated patient records for accurate, current medical histories.
  • Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.

Education

Diploma - Medical Business Administration

St. Lawrence College
Brockville
06-2013

High School Diploma -

Frontenac Secondary School
Kingston
06-2009

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • MS Office
  • Personable and Approachable
  • Events Coordination
  • Supplies Ordering
  • Continuous Improvement
  • Technical Support
  • Multi-Line Phone Systems
  • Organizational Skills

Languages

English
Native or Bilingual

Timeline

CPM Administrator/Office Supervisor

Canada House Clinics
07.2022 - Current

Customer Service Representative

Canada Post
02.2022 - 03.2023

Emergency Department Registration Clerk

Kingston Health Sciences Centre
06.2021 - 01.2022

Customer Service Representative

LCBO
04.2016 - 05.2021

Medical Administrative Assistance

LMC Diabetes and Endocrinology Centres
11.2013 - 12.2015

Diploma - Medical Business Administration

St. Lawrence College

High School Diploma -

Frontenac Secondary School

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MacKenzie Campbell