MACKENZIE BUTLER
Mission Viejo,CA
Summary
Sales and showroom professional with experience in client relationships, consultative selling, luxury product representation, and team collaboration. Skilled at delivering personalized solutions, driving revenue growth, and building lasting client partnerships.
Professional retail expert with comprehensive experience in driving sales, enhancing customer experiences, and managing store operations. Known for fostering team collaboration and adapting to evolving business needs to achieve consistent results. Expertise includes customer service, inventory management, and visual merchandising, paired with strong problem-solving skills and reliability.
Overview
12
12
years of professional experience
Work History
Retail Specialist
Yardbird Outdoor Furniture | Best Buy / Pacific Sales
Irvine, Ca
02.2026 - Current
- Represent and promote Yardbird’s premium outdoor furniture line within Pacific Sales showrooms
- Deliver personalized design consultations and lifestyle-focused product recommendations
- Drive sales through consultative selling, relationship-building, and product expertise
- Partner with showroom teams to increase brand awareness and generate new business
- Assisted customers in selecting outdoor furniture to enhance product knowledge and satisfaction.
Customer Service Specialist
Best Buy / Pacific Sales
Irvine, Ca
09.2025 - 02.2026
- Provided high-level customer support and issue resolution
- Strengthened client relationships through proactive communication and follow-up
- Collaborated with sales and operations teams to ensure seamless customer experiences
- Managed approximately 2-30 incoming calls, emails and faxes per day from customers on average.
Showroom Consultant
BSH Home Appliances
Irvine/Beverly Hills, Ca
10.2024 - 06.2025
- Consulted clients on premium appliance solutions using strong product knowledge
- Built relationships with customers, vendors, and internal teams
- Utilized Salesforce to manage customer interactions and sales pipeline
- Guided customers through product selections, enhancing their understanding of appliance features and benefits.
- Developed and maintained strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Facilitated showroom presentations, showcasing new products to drive customer engagement and interest.
Territory Manager (Thermador/Bosch)
AMS Retail Solutions
Whittier, Ca
08.2023 - 10.2024
- Served as brand ambassador across assigned territory
- Delivered retail training and merchandising strategies to improve engagement and sales
- Strengthened brand visibility through relationship management and in-store support
- Helped organize & Plan ASID/NKBA Events
- Utilized Social media campaign to highlight brand awareness and drive excitement for product launches.
- Trained and mentored sales teams to improve product knowledge and customer engagement techniques.
- Implemented promotional campaigns to boost brand presence across diverse retail locations.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during Product Knowledge Trainings, showcasing product benefits and value propositions effectively.
Designer
Best Buy / Pacific Sales
Fullerton, Ca
11.2015 - 05.2023
- Created tailored premium product solutions based on client needs and budgets
- Built long-term referral relationships with clients, installers, and leadership
- Managed consistent follow-up to convert leads into sales
- Led design projects from inception to completion, ensuring alignment with business objectives and customer needs.
- Streamlined design processes, enhancing efficiency in project execution and delivery timelines.
- Mentored junior designers, providing guidance on best practices and creative problem-solving techniques.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
Earlier Leadership Experience
Best Buy, Kohl’s, JCPenney
LA & Riverside County
01.2014 - 01.2018
- Led customer service teams, merchandising execution, and operational support
- Trained associates on sales techniques, customer service, and store standards
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Some College (No Degree) - Criminal Justice Major, Psychology Minor
Antelope Valley College
Lancaster, CAHigh School Diploma -
Littlerock High School
Littlerock, CA06.2004
Skills
- Consultative Sales
- Relationship Building
- Client Experience
- Product Consulting
- Training & Development
- Networking
- Leadership
- Project Management
- Salesforce
- Microsoft Office
Timeline
Retail Specialist
Yardbird Outdoor Furniture | Best Buy / Pacific Sales
02.2026 - Current
Customer Service Specialist
Best Buy / Pacific Sales
09.2025 - 02.2026
Showroom Consultant
BSH Home Appliances
10.2024 - 06.2025
Territory Manager (Thermador/Bosch)
AMS Retail Solutions
08.2023 - 10.2024
Designer
Best Buy / Pacific Sales
11.2015 - 05.2023
Earlier Leadership Experience
Best Buy, Kohl’s, JCPenney
01.2014 - 01.2018
Some College (No Degree) - Criminal Justice Major, Psychology Minor
Antelope Valley College
High School Diploma -
Littlerock High School