Mackenzie Braile
Airdrie,AB
Summary
Accomplished Professional Dog Groomer and Store Manager with a proven track record at High Tails Pet Resort, showcasing strong interpersonal abilities and expertise in pet grooming techniques. Excelled in team leadership, achieving high customer satisfaction, and maintaining rigorous safety standards. Demonstrated accountability and goal-driven management, significantly enhancing operational efficiency and staff performance.
Overview
6
6
years of professional experience
Work History
Professional Dog Groomer/Store Manager
High Tails Pet Resort
Balzac, Alberta
04.2022 - 03.2024
- Bathed and groomed pets using gentle techniques.
- Followed safety protocols when handling animals during grooming sessions.
- Used scissors and clippers to trim fur in accordance with breed standards, or customer requests.
- Maintained accurate records of all pets groomed, including breed type, age, size.
- Ensured that employees followed established safety protocols at all times.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled employees and oversaw customer appointment calendar.
- Supervised a team of groomers, providing guidance and feedback when needed.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives
- Performed regular maintenance checks on equipment used by groomers such as clippers, scissors, tables.
- Ordered supplies necessary for the daily operation of the salon, such as shampoo, conditioner, and cleaning products.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Professional Dog Groomer
Fetching Fido Ltd.
Calgary, Alberta
10.2019 - 04.2022
- Used scissors and clippers to trim fur in accordance with breed standards, or customer requests.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Provided baths, haircuts, nail trims, ear cleaning and other grooming services for dogs.
- Monitored dog behaviour to detect signs of illness or injury and took appropriate action when necessary.
- Cleaned and sanitized all equipment to ensure a safe and clean work environment for the animals and myself
- Ensured customer satisfaction by providing efficient and friendly service.
Dog Grooming Apprentice/Dog Groomer
Petsmart
Calgary , Alberta
11.2017 - 10.2019
- Completed a lucrative certification program.
- Attended regular training sessions to stay up-to-date on new trends in pet styling techniques.
- Followed proper safety protocols when handling animals during grooming sessions.
- Greeted customers upon arrival and provided them with necessary information on services offered.
- Scheduled appointments for clients based on availability.
- Performed basic pet health checks such as ear cleaning, nail trimming, and teeth brushing.
- Assisted senior groomers in performing more complex tasks such as scissoring or hand stripping techniques.
- Gained product knowledge to achieve sales goals.
- Performed routine maintenance tasks such as cleaning kennels, cages, runs, floors, walls, windows and other areas of the facility.
- Maintained cleanliness standards throughout the facility at all times.
Education
High School Diploma -
Lester B. Pearson
Calgary, AB06-2016
Some College (No Degree) - Open Studies
Mount Royal University
Calgary, ABSkills
- Strong interpersonal abilities
- Punctual
- Accountable
- Goal-driven
- Versatile in task management
- Team collaboration
References
References available upon request.
Timeline
Professional Dog Groomer/Store Manager
High Tails Pet Resort
04.2022 - 03.2024
Professional Dog Groomer
Fetching Fido Ltd.
10.2019 - 04.2022
Dog Grooming Apprentice/Dog Groomer
Petsmart
11.2017 - 10.2019
High School Diploma -
Lester B. Pearson
Some College (No Degree) - Open Studies
Mount Royal University
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