Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mackenzie Bowen

Hamilton,Ontario

Summary

Personable and dedicated customer service representative with extensive experience in retail and customer service. Motivated to maintain customer satisfaction and contribute to company success. Articulate and enthusiastic with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Floor Associate

Dollarama
Hamilton
10.2022 - Current
  • Stocked shelves with merchandise according to company guidelines and restocked areas as needed throughout the day.
  • Processed payments for purchases using cash registers or point-of-sale systems.
  • Monitored store traffic and responded promptly to customer inquiries and complaints.
  • Ensured that aisles were neat, clean, and free from hazards at all times.

Customer Service Representative

Canadian Tire
Hamilton
09.2019 - 08.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.

Restaurant Hostess/ Busser

Industria Pizzeria + Bar
Hamilton
09.2021 - 12.2021
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.

Education

High School Diploma -

Saltfleet High School
Stoney Creek, ON
06-2021

Skills

  • Cash handling proficiency
  • Interpersonal Skills
  • Concise time management
  • Problem-Solving
  • Creativity

Certification

  • Cannsell

Languages

French
Limited

References

References available upon request.

Timeline

Floor Associate

Dollarama
10.2022 - Current

Restaurant Hostess/ Busser

Industria Pizzeria + Bar
09.2021 - 12.2021

Customer Service Representative

Canadian Tire
09.2019 - 08.2022

High School Diploma -

Saltfleet High School

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