Mackenzi Hart
Marpole,BC
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Adept at handling a variety of customer service tasks, while keeping a kind and positive demeanor. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Hostess
White Spot Restaurant
1041 SW Marine Dr, Vancouver, BC V6P 6L6
06.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Camp Counselor
Camp Cozy Point
Aspen, Colorado
06.2018 - 08.2020
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Bachelor of Science - Applied Animal Biology
University of British Columbia
Vancouver, BC01.2025
Skills
- Telephone reception
- Reservations Management
- Dining room management
- Complaint Handling
- Customer Service
- Customer service expertise
- Effective Multitasking
Languages
English
Native or Bilingual
Timeline
Hostess
White Spot Restaurant
06.2023 - Current
Camp Counselor
Camp Cozy Point
06.2018 - 08.2020
Bachelor of Science - Applied Animal Biology
University of British Columbia