MACKENNA LACHAPELLE

-Greet customers

-General cleaning of till and surrounding areas in the front of the store

-Receive and process payments by cash, credit, cheque or automatic debit

-Replace and fill items on the sales floor

-Assist in customer carry-outs

• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
• Exercised focus and concentration to keep track of tables and remember orders
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
• Greeted guests with friendliness and professionalism
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
• Worked with large sums of money and ensured cash transactions balanced at the end of each shift

• Ensured customer safety and assisted customers boarding and exiting the lift
• Kept informed of shut-down and emergency evacuation procedures
• Provided customers with satisfactory ski lift conditions
• Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons

• Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
• Engaged with guests to understand and anticipate customer service needs
• Performed cleaning tasks, keeping store neat and organized
• Followed checklist to complete retail store opening and closing activities
• Introduced promotions and sale opportunities, enticing customers

• Operated cash register and POS to process sales transactions and handle payments
• Drove sales through customer relationship building and suggestive selling techniques
• Greeted guests and gathered information to seat groups or place on waitlist
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
• Helped bus tables and ran food patrons during high volume periods