Mackenna Hoffman
Ventura
Summary
With a proven track record at Thurman Veterinary Center, I excel in customer service and animal safety, demonstrating critical thinking and active listening to enhance client satisfaction and patient care. Skilled in data entry and medical record-keeping, I've significantly contributed to operational efficiency and service quality, embodying a commitment to excellence and compassionate care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Slaton Veterinary Hospital
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Veterinary Assistant
Thurman Veterinary Center
08.2021 - 05.2024
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Shift Leader
Carl's Jr
11.2019 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Customer Service Representative
Logan's Pest Control
05.2018 - 12.2020
- Maintained up-to-date knowledge of product and service changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Arts - Libreal Arts
Bakersfield College
Bakersfield, CA05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Appointment scheduling
- Animal safety
- Medical record-keeping
Certification
- CPR/AED Certification
Timeline
Customer Service Representative
Slaton Veterinary Hospital
05.2024 - Current
Veterinary Assistant
Thurman Veterinary Center
08.2021 - 05.2024
Shift Leader
Carl's Jr
11.2019 - 05.2021
Customer Service Representative
Logan's Pest Control
05.2018 - 12.2020
Associate of Arts - Libreal Arts
Bakersfield College
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